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Brides & Beaux - Colleyville, TX - Reviews page 1 - Judysbook

Brides & Beaux

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5121 Thompson Ter Ste C
Colleyville, TX 76034
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(817) 766-1741
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Main categories:

Apparel , Jewelry , Shoes , Women's Clothing , Weddings

Related categories:

Retail Shopping , Events

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Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX
Brides & Beaux - Colleyville, TX

Reviews

( 7 )
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( 1 )
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( 10 )

Best

I have shopped in this store for the last 10 years every time I needed something special. They don't just have wedding gowns.The staff is very helpful and courteous. Their selecti...

Worst

This place is seriously horrible. I bought a dress from here, paid in full on day 1 - about a year out from my wedding date. I decided I wasn't happy with the dress and ended up w...

Editorial review from Citysearch 2/10/2016

I had a great experience at Brides & Beaux. The staff was kind and knowledgable. I would recommend this store to anyone! more

A store you shouldn't miss!!! 6/15/2011

I have shopped in this store for the last 10 years every time I needed something special. They don't just have wedding gowns.The staff is very helpful and courteous. Their selection is great and unique and If you are shopping for your wedding, it's a store you shouldn't miss!!! more

Best Bridal Store in the area 3/15/2011

I bought my wedding dress here and was very happy with my designer grown. No one else had it. Patty was very helpful and the grown arrived on time as promised. My entire experience was very positive. more

Great bridal boutique 2/21/2011

Love the upscale bridal gown I purchased here. They really know their stuff and very helpful. Loved the time they spent with me! Thank you for making feel so special more

DO NOT BUY YOUR DRESS HERE 5/3/2010

This place is seriously horrible. I bought a dress from here, paid in full on day 1 - about a year out from my wedding date. I decided I wasn't happy with the dress and ended up wanting to buy something different. Which is my choice as a bride. Pros: helpful associate Cons: Patti, horrible service, rude, only interested in your money more

Very Poor Customer Service 3/4/2009

I went here a couple months ago and spent over $600 at this store (on a veil). I came back up there to pick up my stuff and they treated me horribly!!!! It was like they couldn't care less about helping us after they already got our money. Patti mumbled under her breath to Carla ""They didn't even have an appointment""... We didn't know we needed one to come pick something up that was already paid for. Then Carla said ""There is no pleasing you"" after we weren't too thrilled with the way she slopped the veil over a hanger.. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!!! THEY ARE SOO RUDE! They could definitely use a class in customer service/etiquette. Pros: They had a veil I liked Cons: horrendous owners more

Very Rude! 3/3/2009

They were the rudest people I have ever met. We spent a ton of money here and they acted like our business was not appreciated. Once they had our money they were done being nice. I would not recommend this place to anyone. Pros: Nice veil & headpiece Cons: Completely rude owner & co-owner more

Say they are High Class, but have no class!!! 2/13/2009

I went to this shop hoping for a great experience. Laurie helped me with trying on dresses. By the way Laurie was extremely nice and pleasant to work with. After I had tried on several dresses, Patti came into the fitting area. She talked down to my bridesmaid and me. My bridesmaid asked about alterations and we were told they could do anything. She bragged on names; such as The Moncrief family and how they purchased dresses from them. This was all done to belittle us. I found this funny because I went to TCU, I am getting married at TCU, my fiance?s grandmother was friends with that family and I purchased my invitations that were a design based off of their 50 anniversary invitations. Then she asked me how much I planned on spending on a dress. She was told that it depended on the dress which of course it does. I don?t believe she should have asked this question. They were supposed to call me about one of the dresses and let me know if the dress could be altered. I waited two weeks and never received a call back. I called today and they said they could not alter the dress and were sorry for not returning my call. I will not be purchasing a dress from this store and will instead be purchasing a dress at Ocones in Fort Worth. I had perfect services and the owner was very nice and even when she did not know the answer, she found the answer and got back in touch with me promptly. It appears other brides have had the same problems with Patti. I would recommend she go to Customer Service 101 and an etiquette class. I am sure the Moncrief?s would not appreciate their name being used in this fashion. Pros: They had the dress I wanted to try on. Cons: Rude more

Brides and Beaux is a NO 10/31/2008

Below is the letter I wrote to Brides and Beaux: Hi Patti, ...Today we were concerned by your lack of information. Regarding the seamstress pricing... you are the first store (out of six) that has not at least provided contact information for or given some semblance of a pricing list. When I asked you if you had a catalogue, you referred me to your website and did not offer me one of the catalogues that were sitting on a display at the front door as we left. Towards the end of our visit, we needed the dresses brought to the front from the dressing room, when no action to do so was made by you, my Maid of Honor offered to go and retrieve them. You should have told her, "No". That is your job and you or someone that you pay should have retrieved them, not someone that is paying you. We were ready to purchase these dresses today, however, I am more concerned with the treatment I receive over the cost of the dresses. What I experienced today made me never want to come into your store nor r more

Brides and Beaux is a NO 10/31/2008

I went to my appointment today at Brides and Beaux and feel strong enough about my experience that I want share it with other brides to be and their maids. Below is the letter I wrote to Brides and Beaux: more

Only the unhappy write reviews 8/14/2008

It's rare that someone who is happy with their shopping experience takes the time to write a review. The most motivated consumers are the ones with a bone to pick. What I'd like to know from the reviewer below is exactly what was your experience? What kind of rude treatment did you receive? What was said or done to make you feel like the staff of this store just wanted to make a sale? Without that kind of detail, your review is worthless and just sounds like the rantings of a lunatic. more

No customer service they just want to make a sale 7/8/2008

This store should not be in business-the customer service is zero and actually the merchandise Cons: poor, rude service more

Nice before you purchase! 3/24/2008

I went here with my family and friends to look for a wedding gown. Laurie a sales associate was the nicest person I could have asked for, Carla the owner, I found to be sweet. I purchased my gown and veil (the veil had to be custom done) there and was extremely happy and satisfied. I took my mom and bridesmaids to look for their gowns and to also get my veil as it was in, but when I saw my veil it looked dingy, used and frayed. My mom was very concerned and asked about it. Patti the rudest person I have ever met told us it would look better once it was steamed. They steamed and pressed it and brought it back for me to try on. It looked a bit better but my mom was still concerned and started going through the veil and then she found a hole! My mom asked about this and Patti had the audacity to tell my mom... ""Did you step on it? Because it wasn't there before."" WHY WOULD MY MOTHER STEP ON MY VEIL WE HAD ALREADY MADE A PAYMENT FOR? I was to the point of tears because at this point my mom is upset and Patti is being so rude. Then Carla (the nicer owner) tells us that we will get it fixed and we need to make a note of the area. She tells Patti to get some tape and before Patti leaves she looks at my mother and tells her ""Don't step on it!"" I was like OMG! I'm not a picky bride, but I was particular about my veil. I agree with a lot of these reviews that the ladies are very nice and helpful, because Carla and her associate Lauri were. I just don't understand why we were being blamed for something done by the manufacturer. I would have figured they would have said ""Oh I understand we will call them right away to have this fixed."" We weren't blaming brides and beaux, I understand they didn't make the veil. Needless to say I feel like the dresses are gorgeous and some service was great but it seems that after you buy the dress and make the purchase, you are not their concern. They just want the sale and that's it. I was very hurt and saddened by this. Pros: Lauri the sales associate! Cons: Patti the co-owner more

Best in town 2/21/2008

I recently purchased my dress from this store and the women working there are so much fun! They were all pacient with me (God knows I'm horrible at making decisions), and helped me with my bridesmaids as well. I definitely recommend this place. I did, however, see some bad reviews about it on here. I used to work at a bridal shop back home, and let me tell you, I bet the people writing these bad reviews were not the nicest and most pleasant brides/bridal party to get along with. My opinion, judge for yourself. Don't NOT visit a store because of reviews unless they are ALL bad. Every experience, just like every bride is different. Pros: BIG dressing rooms, great lighting, they help you in the gowns Cons: no cold beverages! (I was thirsty), not enough platforms more

Wonderful store 6/10/2007

I came to this site by mistake and read the reviews. Who are you people that wrote such awful reviews? My neighbor used them and highly recommended the shop. We went there and could not have been treated any nicer! My daughter's dress arrived in 3 weeks. They are storing it for her. We went to several shops in the metroplex and this by and far is the greatest value and the service is tops! The whole experience was wonderful. more

AWFUL STORE! Employees write their own comments on this site! Does not hold a candle to Mockingbird Bridal!!! 5/20/2007

I had to buy a bridesmaid dress at this awful store, it was the worst experience I have had buying a dress. I have been in 5 weddings, I have purchased 5 dresses from different stores. I was shocked that these ladies were so rude and unfriendly. Keep this place in mind so that you don't have your bridesmaids buy their dresses there. I know all 9 of us are definately spreading the word to our friends so that no one has to experience this. I hope their store is shut down, they are awful people. Pros: Still carry styles from 1990, go vintage!! Cons: Employees are frigid and unhelpful. more

Best Bridal Shop Around 5/19/2007

I noticed today that there were two nasty reviews posted on this site and I have to disagree completely. I have never had a better experience and all of my friends have been using them as well. They would not have been in business for 15 years if they were as rude as these people say. Pros: Very helpful and knowledgable Cons: THERE ARE NONE!! more

Do not shop at this store 5/19/2007

Very rude to customers, hung up on my daughter not helpful with most of the members of the bridal party. Cons: rude service more

Waste of time. 5/19/2007

Don't waste your time at this store. There is not a good selection at all. Dresses are overpriced and old. Pros: There are none!!! Cons: Ladies were unhelpful and rude more
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Owner Message

  • The Talk OF The Town! This Bridal Boutique thrives on "word of mouth" referrals from satisfied customers. The two owners, Carla Cavallo & Patricia Page, personal touch and attention to detail is largely responsible for their patrons delight. As clothiers...

Editorial

  • Bridal salon offers the latest styles for everyone in the wedding party, plus accessories, on any budget.

  • 10/11/2005 Provided by Citysearch

Additional information

  • Hours:

    Tue-Fri 10am-6pm, Sat 10am-5pm
  • Payments:

    Cash, Master Card, American Express, Visa

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