This review is actually for their other store: BRIDAL BOUTIQUE OF NORTH CAROLINA in Cary. I just don't agree with their policies.
For brides looking to purchase your gowns or bridesmaid dresses here: DO NOT GIVE THEM YOUR MONEY.
I first visited last week to check out their variety of bridesmaid dresses for my wedding coming up next year. I found it odd that they did charge a ""registration fee"" of $20 just to try on dresses---keep in mind I already bought my wedding gown 6 months ago so I only needed to look at bridesmaid dresses. Foolishly, I went ahead and paid the fee because they said it can go towards my future purchases. UNFORTUNATELY, that's not the case. I returned this week to ask about some accessories and a color swatch (which was already overpriced at $15). I wanted to make the purchase with my ridiculous fee from the week before. Not only did the owner refuse me but even after I tried to bargain by offering to purchase a number of accessories in addition to the swatch, she just kept explaining that I was ""told already"" that the fee only went towards bridal dresses--which I was not. After going back and forth for quite awhile, I finally left feeling disappointed, cheated, and incredibly dissatisfied.
I never raised my voice. I was perfectly reasonable. I originally wanted to purchase bridesmaid dresses from the shop-----but after all that, I will never step into that store ever again. All I wanted was a color swatch to be sure about what I was ordering. The owner, an older Indian woman, never gave me her name (instead, told me to take a business card that conveniently lacked her name) and was very rude and walked away from this discussion. The entire time I felt like I was talking to a recording of what their policies were, over and over and over again. She was cold, insistent, unfriendly, and unreasonable.
For all you brides out there, it's already so difficult to plan a wedding let alone pay for one. The industry would be much better off without business owners out there like this that only cares about taking your money.
It's a shame that the only bright spot there were the salespeople who were helpful and far friendlier than the owner--go figure.