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Brett Matthews Photography - Roslyn Heights, NY - Reviews page 1 - Judysbook

Brett Matthews Photography

86 Mineola Ave
Roslyn Heights, NY 11577
(516) 621-4242
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Our pictures are AMAZING! Toni was such a pleasure to work with. When we were looking for photographers we were hesitant to make the trip to Long Island from Manhattan even though...


I will tell you right now- most of the positive reviews on here are people that work there. I know this for a fact because they are trying to get more business in Manhattan and yo...


I will tell you right now- most of the positive reviews on here are people that work there. I know this for a fact because they are trying to get more business in Manhattan and you will see how many positive reviews just happen to be Manhattan weddings. Also they just sound fake. All I'm gonna say is that they were rude and obnoxious and I am SO happy I didn't book them for my wedding. I am not a competitor or an ex employee- just someone who knows this company well and knows people who have worked with them. Please trust me- STAY FAR FAR AWAY!!!! Owner Shari is a 100% stuck up BIATCH. more

awesome-ness from start to finish 4/28/2012

Our pictures are AMAZING! Toni was such a pleasure to work with. When we were looking for photographers we were hesitant to make the trip to Long Island from Manhattan even though we heard fabulous reviews about Brett Matthews. They were well worth the trip. Starting with Seth (the best and funniest sales person on earth), to the incredible candy you can munch on if your're hungry. Stunning studio, stunning pictures and a big thanks for making Lauren and I look like models. more

Unprofessional- ruined my wedding! 4/10/2012

I agree with the previous reviewer! They are the rudest people! They think they are better than everyone else but they did a horrible job, they were in the way the entire day, and were rude to several of my family members. After all that I thought the photos would at least come out good but they didn't AT ALL! Thank God my cousin who is taking photography classes was thereand took amazing photos of us. and she did it for FREE! Wish I could have just hired her instead. DONT WASTE YOUR MONEY ON THIS AWFUL COMPANY! more

do not use this company - complete SCAM ! 3/22/2011

I really have to say I was completely disappointed with the service provided by Brett Matthews photography. I was told I would need to pay an additional $1300 for my album because the album I had been shown was not the same at the one that was originally shown to me. I would really advise you get the full price of what your expect to pay. You think you getting a great deal and you not as the time you finished with what you expected from the initial consultation is definitely not whats agreed in the contract. Also only 50 images are included which I was not made aware of this. I was also really disappointed with my images. I specifically chose this company as I thought I was going to be getting something special. I really hope you dont have to experience what I did. Oh an my video was awful ... definitely use a private company more

Don't use Jimmy 7/29/2009

They were so invasive, they actually STOPPED the cake cutting! They interupted us walking down the aisle,at one point Jimmy was actually yelling at a guest and at another point was annoying family members. Jimmy is an owner so we thought things would be great, I really suggest you stay away. Also, they missed half of the key shots. I'm not sure why Jimmy calls you before the wedding because he doesn't actually care about any of your requests. Look elsewhere Pros: They showed up Cons: Missed all major shots more

BOOK THEM - Talented Photographers 4/27/2009

Brett Matthews has been the best of all the vendors we had dealt with for our wedding on March, 28 2009. The day went as smooth as possible and my husband and I have Brett Matthews to thank. We followed their time-line suggestions and our pictures reflect the expressions of happiness. love, and joy. We have never felt so comfortable in front of the camera. My husband and I cannot give them enough RAVES. Thanks for the beautiful memories. Pros: Convenient location - Great Pictures more

I love these guys. 3/31/2009

Brett Matthews shot my wedding on June 2, 2007. I loved working with this studio. First off, I had so much fun taking my photos. Our 2 photographers were such a joy to work with. They worked so hard in the heat, and always had a smile. They kept our pictures very natural and fun, and they took every photo we asked them to. During the party, they got the BEST shots and we never even knew they were there. My photos are so beautiful, and my finished album is amazing. Pros: beautiful photos, great to work with. more

BEST PHOTOGRAPHER - Brett Matthews Photography 2/25/2009

Worth every penny I spent. Of my large group of friend that were married in the last two years, my photos are by far the best. Nice people that were very helpful with my planning. Gorgeous studio and convenient valet parking. Please check them out. Even my friends would tell you that they would book Brett Matthews if they had to do it all over again. Great Website. Pros: fabulous pictures. best looking studio. great people. really nice more


\r \r Captured my day beyond my wildest dreams. Each picture belongs in a magazine. A little expensive but WORTH IT! Use them. Pros: very talented staff of photographers more

Brett matthews Photography Roslyn CAUTION BRIDES 12/5/2008

oh my....people are still questioning the professionalism of this company and are still signing up with them.....I sympathize.....I used them and then did the is not one person writing these reviews....I am new to this, but had such a bad experience with this studio that I want others to be aware of their ""nickel and dime"" tactics, poor customer service, blaming the customer when things go bad, poor quality video, final album pix that had to be retouched a few times....and the list goes on and on. Please ask yourself, why would you take the chance in using this studio with these many complaints....not one other studio has any BAD listings...even a governmental watchdog had 6 complaints and now they have become members...I have my album and it is ok....nothing great......for the price...BEWARE....and sign with caution...I would never recommend this studio to anyone........a disaster to deal with......returning calls is a yourself a favor and proceed with CAUTION....Bette Pros: showed up at the wedding Cons: poor quality pix and video; missing shots;poor customer service more

Brett Matthews as a whole 11/13/2008

My wife and I were recently married this past Apirl 26th. We searched up and down this fine city for the proper photographer and videographer to cover our day. I am not shy about naming names. We interviewed JoVon, Wild Rose, Fred Marcus, Lasting Impressions, etc..etc. We settled on Brett Matthews for our photography and our video. My wife and I did the google thing on ""Brett Matthews Photography, complaints"" and were actually shocked at the amount we came across. To be fair, we read through most of them (I would say atleast 10). Right after reading our tenth one, we both came to the conclusion that most of the complaints on these sites were from 2 or 3 of the same people, the same complaints, the same wedding date, etc..etc. We mentioned this to our sales person there Kimberly (or Kim or ""Special K"" as our videographer referred to her). She explained the problems with these sites and we understood. \r \r Move ahead to viewing and selecting our photographer and videographer. We did not one, not two but three engagement shoots with this studio (you don't have to settle on the first one you do with them...we found this out). We settled on a very tall photographer Noah (when I say tall, this guy was TALL) and a photojournalist nicknamed ""mad money"" Rob (apparently the staff all have these nicknames, which is nice because that is an indication that they all work together. Much like a family. Then Kimberly ""Special K"", showed us their video. The video was definitely nice but we expressed we were looking for something very different, not traditional. She then showed us some new, more recent work of their new videos (I don't know why she didn't show us these in the first place, but I understand they have to follow their pitch). We loved the pace of the video and the quality of it. We went with our videographer name Joe, referred to as ""Joe Licool"". This guy must have worked for MTV at one time or another. Loved his style and his ability to capture our day. Pros: Wonderful staff, that were more like a family Cons: alittle expensive, but it gave understanding that you get what you pay this is a plus as well. more

Hire Brett Matthews Photogrphy Studio 11/6/2008

Brett Matthews Photography\r Our wedding was in October 2008 at Tribeca Rooftop in NYC. The owner Sherri and her team were our photographers. Everything about my wedding was perfect and they are so much fun to work with. Laughing was so easy. My husband and I were so comfortable with them Today, I received my proofs and my husband and I were in tears looking at these beautiful pictures. They captured the entire day and NOTHING was missed. Hiring this studio was the right choice. Pros: Sherri and crew were the BEST. Beautiful Studio more

Love BM Photographers! 9/17/2008

My daughter used Brett Matthews for her wedding last August and we had a great experience. To say the pictures were amazing would be an understatement. I could not be happier with the photographers and staff at the studio. I will be recommending Brett Matthews over and over again. more


I have never gone on the internet about a business., but this is the only way I can possible let everyone know how happy I was with BRETT MATTHEWS PHOTOGRAPHERS. I was in my friends bridal party two years ago and she used Noah from Brett Matthews. My day was perfect and the staff at Oheka Castle were wonderful. I wish I could give them a million stars. Everything was perfect and the staff is a pleasure to deal with. We love you KIM!!!!. Pros: EVERYTHING including their candy more

beware of fancy studio 9/9/2008

This studio has been a nightmare to deal with. When you are having problems with their work: missing shots, too much shadowing in pictures, glaring lights in the background,dark scenes, horrible video....the owner wants to charge you for every little touch-up and denies any wrongdoing. I don't thing that anyone in their right mind needs this type of service when there are other studios out there looking for your hard earned money. A year later and the album is still being finished and the video that doesn't play on 3 different machines is still being edited for the third time. I'm glad that some people have found success with this vendor, but if a snag occurs, be ready for the ""Horror Show"". Cons: difficult to deal with more

Avoid this place or they will ruin your wedding day Part 1 7/18/2008

We hired Brett Matthews in '07 for our wedding in July '07 in Manhattan having been impressed with their sales pitch which included promises of a nearly invisible photographer, professional attitude and guaranteed perfect pictures. What we got couldn't have been further removed from the promise. Firstly we paid and additional $500 to have ""pre wedding"" photographs taken in Tribeca as a way of introducing us to our photographer. The pictures may as well have been taken in a sea container. There is essentially no evidence as to where in the world they were shot. In the lead up to the wedding we are asked to provide our photographer with a list of ""must have"" pictures which we duely did...sadly they have become ""must not have"" pictures as not one of them were taken. We had asked our photographer 2 weeks before the wedding to visit the wedding venue with us to agree on places to take certain pictures. He kept putting off the meeting and eventually went there the afternoon before our wedding without us (we were in the middle of another ceremony) and spent less than 5 minutes in the facility. The day of the wedding itself was a disaster. Not only did each picture take WAY too long to take but he proved incapable of handling stressful situations (in actual fact he created his own stress), taking utterly ridiculous pictures in poses totally unnatural unless you are double jointed (creativity?) and hitting on the brides cousin on numerous occasions. He disrupted the cake cutting (IN A BIG WAY) and became wildly aggitated with the facility manager on several occasions. We have since received the pictures from the day and are utterly disgusted with the product. Key photos have been missed (no picture of bride and groom with both sets of parents being the biggest one), heads on subjects (the groome!!!) are half missing and in general the quality is poor. Almost all the guests commented on how visible the photographer was on the day (he eve made it into a number of the pix!!!) more

Avoid this place or they will ruin your wedding day Part 2 7/18/2008

After Sales we get the pictures, and they are best described as amateur for the most part. It took us 10 months to summon the will to go back to the studio to start the album design process. One positive is that our album designer, Nicole, was excellent. She had to deal with 2 very upset clients and did so in a very professional manner. She took a list of our complaints and relayed them back to BM management. There the after sales service has ended. We have basically been told that our wedding was a difficult wedding to shoot and that despite the lack of quality in pictures we can get a $50 credit in posting our pictures online for people to view (normal cost $1 per picture...go figure). Brett Matthews DO hold you hostage by not allowing you to own your own pictures. BM DO NOT deliver on their promises of quality photographs taken by professional photographers (one exception being Rachel...if it wasn't for her we would have NO pictures to make an album). BM DO NOT believe in the credo ""the customer is always right"" as I am finding out in my subsequent call w/ Chris...have the courage to stand up and admit your product is lousy when it is for once their in black and white (or colour). BM ARE EXTREMELY condescending in conversations with their clients post event. BM ARE NOT worth the money and ARE TOTALLY OVERRATED. Some of you couples out there will no doubt be lucky enough to have a wonderful experience, and more power to you. But just know's hit-or-miss with this outfit as you can see fom the mixed bag of reviews. Do yourself a favour and think twice before you hand over your money to Brett Matthews. Don't have them cast a cloud over your wedding day as they did ours. It's your day...not Thomas the ""photographer""'s day. Pros: getting fewer the more we deal with their after sales ""service"" Cons: Bad photos, Inept & unprofessional photographer, Atrocius after sales service more


I booked Brett Matthews for my daughter's wedding in March. They are the only vendor that not only met but exceeded our expectations.(our florist was a nightmare but I don't believe in writing negative). Each picture is more beautiful than the next. If they are not in your budget, try to make it happen. We were first hesitant to use them because they didn't give the images on a disc, but it would have been a BIG mistake. My daughter's friend got married at the beginning of June and did use the photographer that gave the disc and she is miserable. (We were almost going to sign with him).\r Brett Matthews did an awesome job. Pros: great pictures more

brett matthews photography in new york!!!!! 6/23/2008

My wedding pictures and working with my photographers were the best part of my wedding. I know it's hard to believe but it couldn't be more true. My husband and I had the best time with our photography crew and the excitement shows in our pictures. I work in an office with hundreds of people who have seen my pictures and everyone agrees that they have never seen more gorgeous pictures. Each one is a masterpiece. Our video is also awesome but we have not got the edited version yet. HIRE THEM!!!! \r THANKS BRETT MATTHEWS !!!! Pros: GREAT STAFF. AWESOME PICTURES. Cons: haven't found any more

Brett Matthews Photography 6/6/2008

brett matthews photographer 06/05/2008 Posted by betteb Stay away......I never looked at the complaints before and just hired this company because a friend recommended them. A horror story when things don't go right. We have had lost photos, editing issues and I don't want to get started with the worst video I have ever seen.....missing contracted scenes......all I can say is there are many of us out there wanting to share our story but can't ....we are being held hostage by the owner....we want our pictures and albums that have been paid for....and we don't want to complain too much.....terrible customer service; great sales my case mediocre pix and substandard video at a hefty price indeed.....Betteb Pros: nice office Cons: poor customer satisfaction and service more
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Additional information

  • Hours:

    Monday 10-6 Tuesday 10-6 Wednesday 10-9 Thursday 10-9 Friday 10-6 Saturday 10-5
  • Neighborhoods:

    Roslyn Harbor, Long Island City, Long Island

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