I'd already trained my elder daughter for a year before my mother asked if she could please pay to send her to this driving school. Wanting to possibly close up any gaps in her driving education that I might have left, I agreed. My mother did all the paperwork and enrolled my elder daughter, who said that she learned absolutely nothing that I had not already taught her.
Then, my younger daughter's turn. I tried to do the paperwork myself for this one. I called, as I was going to be very close to their office, to see if I could turn in the registration and money in person. I thought it was a good way to save a stamp, but the girl on the phone said they did not permit people to register in person because it was ""not fair to the people mailing their applications."" I don't really see why not; they are free to come in person as well. I told her the time slot I wanted was very important, as my younger daughter lives in another city and I'd had to schedule the visit to accommodate the classes. She said not to worry, there were plenty of places. I mailed the money and application that same day. Two days later, I get a call that the classes are full. I asked about the other location, and they were also full. I complained about this to the woman with whom I was speaking, who wasn't listening, she was talking to someone else in the room with her, and also interrupted me to tell me, basically, she was too busy to listen to me as she had a stack of other people to call and tell them that their slot was also full. I asked to speak to her boss, and she laughed and said to the other person, she wants to speak to my boss!... still laughing. A man took the phone. He did not identify himself. He said I'd been talking to the owner of the company and would not let me speak without interrupting me. He said I obviously had a serious problem and that he would just tear up my check and application form. Then he hung up on me. Lovely.
Obviously, the problem here is that they have so much business that they don't care if they alienate and anger a few of us. As driver training is something you typically do only once (per person), they don't have enough negative word-of-mouth or competition to cause them problems. I hope I'm causing a problem, now. :)