My sister and I used to be huge fans of Breathe. I dropped about $300 a month at the spa back in the day. I the past year and a half, they have lost all of their "good" aestheticians and replaced them with tehcnicians who have no clue what they are talking about and just try to sell you product during your entire service. We book a spa day package every year for our birthday, and even though we hadn't been liking Breathe very much, we decided to give it one last shot. From the minute we walked in the door, the front desk staff was rude and dismissive. The attendant said I had no record on file, even though I had been going there for 6 years. They had lost all my information, especially the important note that said I am highly sensitive to a certain brand of wax they used. I asked the attendant to note that I had brought my own Breathe spa robe that I had purchased two years prior so they wouldn't think I was stealing it. She gave me a vague "Yeah, ok" and just went right on ignoring us. We went back into the tea room expecting to wait ten minutes until our facials. Well, come to find out they had accidently booked our facials for an hour later, so we had to sit in the dark room with nothing to read or do for an hour. We finally got into our facial room. I had requested an eyebrow wax and a 60 minute facial. Well, come to find out the technician starting timing me from the minute she turned the light on to wax my brows. It took her 25 minutes to work on my brows and then she hurried through my facial, which was supposed to be an hour! It was the worst facial I have ever had! At the end of our day, we went to check out and a new girl was at the front desk. She was the rudest person I have ever met in my life! She accused me of stealing a robe as we were leaving. I could go on and on about how horrid this spa has become but there isn't enough space. It is not worth the money! Used to be great 2 years ago, horrid now. I recommend the Kura Door! Pricey, but worth it!
Pros: I like the decor, and they have some good products.
Cons: Rudest staff ever, inexperienced technicians, new management every 3 months