My 6 year old son has been picked up reputably late or dropped off when he didn?t have school by the Boys & Girls Club organization. I have had to leave work to go get my son, because they forgot to pick him up!\r
I have repeatedly complained to staff there at Boys & Girls Club and have been told by their staff, that it wasn?t their fault because they are short staff / drivers and when I have been asked to speak to the Director Ms. Marlena Griego, I am was always offered her voice mail. I didn?t want to talk to her voice mail, especially since in the past when they had an accounting error on my payments and I left several messages, I received no response!!! Their computer accidentally charged me for an extra week and when I tried to talk to Matt their accounting person I was told I was wrong! I had to write a letter and then finally saw her in her office weeks later and was able to talk to her then. It took almost a month for them to fix their mistake. I was told their computer accidentally charged me for an extra week. \r
I have been told nothing but excuses when trying to resolve issues with them and have never ever received an apology!!! Ms. Marlena Griego told me she was sorry that I feel like they don?t do a good job, but never apologized for leaving my son at school.\r
This is not something I am making up, several teachers and faculty member at my son school, Woodstock Elementary have told me that my Kindergartener is consistently picked up late by Boys & Girls Club and that they are VERY UNIMPRESSED with the Boys & Girls Club organization and that it isn?t just my child they are forgetting about. \r
I have never been late paying them for my son?s daycare, but subsequently their Club charges other parents when they are late on payments or picking up their children late. It is only fair that they be charged for their blunders.
Cons: VERY UNORGANIZED & Unprofessional