The clinic's staff is friendly and Dr. Smyth explains what's going on. Although we took our cat, Calley to another vet previously, that vet did not diagnose the problem correctly. Although, it's possible that Calley could not have been saved due to bladder cancer, an earlier diagnosis may have made a difference. Thank you Dr. Smyth and staff for your friendliness, carefull consideration of our feelings for our beloved Calley. Hopefully a miracle will occur.