I recently refinanced my mortgage with Boulder West. They did a good job of getting a good interest rate and having low closing costs. I didn't think their customer service was great. The broker did a good job of returning calls prior to closing, but now that it's closed, they aren't so quick to respond to the questions I have. Also, the broker didn't stay for the actual closing, which I don't like. If she had stayed, she could have answered the questions I have then and I wouldn't have to call her now. Because of the poor customer service, I don't think I would use them again.