I have bought numerous items here as I do like their design. In particular there was one necklace which I bought here as a gift. It was a beautiful piece and the receiver loved it, but unfortunately the clasp broke within a few months. I brought it back and was told it would be fixed in two weeks and that they would be charging me for the repair. Although I did think the repair should be free at the time, I let that go. Unfortunately it then took them over 3 months to fix it, at one point I asked them to just return it to me without repairing it which they did not do. Then, when I finally got it back they had put the wrong clasp on it. They agreed to fix it again, and finally I got it back with the correct clasp after another four weeks, so that it was in their shop for over four and a half months.
The fact that they still insisted on charging me for the repair was what lost me as a customer.
Pros: nice design
Cons: horrible customer service