I've been a customer at Boswell for a few years - usually go there 1x week.\r
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Usually excellent food & service.\r
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Had dessert at dinner last night, and it was molded from the inside out. Black mold. I was disgusted, expecially because I ate some of that mold before I realized what was going on. The server apologized, took it away, but didn't offer to comp the bill or replace the dessert.\r
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When he brought the final bill, I was charged for my 2 drinks, appetizer, but no dessert. Told him that didn't seem fair, and that comping the bill was the fair thing to do given my experience. \r
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He called over the manager/owner. The owner was rude, indifferent and told me that they took they dessert off the bill and that was all I was getting. The dessert was 1/2 eaten and moldy....so that wasn't exactly a favor.\r
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I would add that I was respectful, polite, albeit grossed out. I didn't receive the same attitude in return.\r
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Customer loyalty seems to have gone by the wayside these days. I told the server I understood it wasn't his decision, but that I was suprised as a ""regular"" (and a great tipper!) that I would be treated this way.\r
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I paid the bill, left without tipping (have never in my life done that) and told my dinner date we were never coming back.\r
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If they can't serve fresh dessert....think about how they are handling meat, fish, etc there. GROSS.\r
Pros: Normally great food and awesome service
Cons: Bad experience, rude manager
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