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Boston Market - Philadelphia, PA - Reviews page 1 - Judysbook

Boston Market

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6350 Roosevelt Blvd
Philadelphia, PA 19149
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(215) 533-4032
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I had been a fan of Boston Market since its opening (when it bore the name "Boston Chicken"). Not anymore. I endured service that was literally hostile at the 6350 Roosevelt Bl...

Terrible service eliminated my appetite 10/15/2010

I had been a fan of Boston Market since its opening (when it bore the name "Boston Chicken"). Not anymore. I endured service that was literally hostile at the 6350 Roosevelt Blvd location a couple years ago; I have not visited that franchise in any location since then. During that visit, the young lady who took my order made a mistake. When I kindly pointed out that I had requested a different side dish, she literally yelled at me. It was quite embarrassing. To add insult to injury, the manager heard her loud voice and approached the counter; instead of him addressing me, he whispered to her to "calm down" and told her to "not respond" to me. In short, without having witnessed the dialogue that took place, he assumed that I was a 'problem customer' and treated me as such. I found his handling of the situation to be not only unprofessional, but devoid of understanding of the term "customer service." I entered for a meal, and left with humiliation. Never again. I roast my own chickens now. more
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Editorial

  • In Short
    Hungry customers order at the counter of this comfort-food staple, grabbing their food to go or digging in at padded booths in the dining room, which is painted in warm shades of yellow, green and blue. Best known for its signature sweet garlic rotisserie chicken, the restaurant also whips up rotisserie turkey and Angus meat loaf, plus chicken potpie, Asian or Southwest grilled chicken salads, and sides of mac and cheese, creamed spinach, sweet corn and more.

  • 7/29/2008 Provided by Citysearch

Additional information

  • Payments:

    Master Card, Discover, American Express, Visa
  • Neighborhoods:

    Northeast Philadelphia, Oxford Circle/ Castor

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