This is the only Harley Davidson dealership I will ever step foot in again. I came here to warn people about the Cool Springs store, but they aren't listed, so I figured I would try to steer people in the right direction instead. The staff is extremely knowledgable, friendly and the store is very welcoming. I have never had any trouble with this store period. My husband bought our first bike here and it was a very positive experience. Our next bike came from Boswells....steer clear. As for the dealership in COOL SPRINGS....AVOID THEM. They apparently are under new ownership and are really trying to improve their shotty reputation, but make no mistake, they may be ""new"", but their old, untrustworth, arrogant reputation still suits them just fine!