The customer service and management at this borders location is mediocre at best. Laurel Roberts, the general manager needs to train her employees better so they know how to treat their customers with respect rather than with suspicion and disrespect.
I checked out the Barnes and Nobles location in Winter Gardens and the customer service and inventory is far better. I encourage all yelpers to check them both out and see for themselves.
Ms. Roberts is more than welcome to contact me to address the poor customer service I received at her store.
Pros: Nothing
Cons: Poor Customer Service, No Inventory
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