went out on a limb thinking Aveda is a reputable name so they must have good stylists. NO. I paid alot of money to get highlights which after hours of sitting there you couldn't see! I was so dissappointed. The girl said I could come back and she would "fix" my hair (which looked no different than when I came in). On my second appointment she tried stripping the toner that covered the highlights she put in. I'm sure not the best for my hair. You still couldn't see the highlights after all that. My hair was pretty thrashed after that so I gave up. The kicker was that she still charged me!