I worked with Boersma for work, and they seemed pretty friendly. however, the agent i spoke with (there are only 2 agents there, i believe) didn't always call me back when she said she would. in the end, our business spent a lot more money than we should have in order to book flights for visitors. the agent gave us okay prices, but it was very inconvinient for us because they gave mostly paper tickets to our visitors, and it was a pain when some of the flights or boarding times changed. i'm sure they're capable of handling smaller groups of travelers, but when faced with 10 travelers from all over the world, they seemed to feel overwhelmed. i would personally never go there.