I was a little nervous about going here the first time, but you are made to feel very comfortable. If you are looking for permanent hair removal, then this is the only way to do it. There is definately some pain involved, but it is worth it for the beautiful results you get. If you aren't too sure, you can call for a free consultation and they will give you all the info and answer all of your questions. New clients even get a FREE 15 minute session!!! This is what made me go.