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Bob Frensley Chrysler Jeep Dodge Ram - Madison, TN - Reviews page 1 - Judysbook

Bob Frensley Chrysler Jeep Dodge Ram

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2210 Gallatin Rd N
Madison, TN 37115
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(615) 859-0000
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Bob Frensley Chrysler Jeep Dodge Ram - Madison, TN

Reviews

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( 2 )
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( 6 )

Best

Have used the service department for about two years with excellent results. Prices are at market, but oil changes are less than WalMart. I recently bought a new Liberty and was a...

Worst

I now understand all the negative reviews. There is no customer service here whatsoever. Family members are the employees and are not held accountable.

Editorial review from Citysearch 9/14/2013

Continuing a long tradition with my family and me, Bob Frensley's team handled my purchase of a new car with a high degree of professionalism, expertise, and courtesy. First class transaction in every way. Once again, I'm a very satisfied customer. For a pleasant and effective car purchase, Bob Frensley is the best. more

Editorial review from Citysearch 5/12/2013

Great experience purchasing a new car. Reading the reviews, I hope the service department doesn't disappoint. The sales staff was friendly, though it took several hours, not just a couple, to actually get out the door. Would recommend. more

Great Service and Friendly 12/19/2011

Have used the service department for about two years with excellent results. Prices are at market, but oil changes are less than WalMart. I recently bought a new Liberty and was able to get a lower interest rate than other dealers had offered. I plan to return for all of my service. Their internet sales is the way to go. You can submit your information, get your approval set up, then look at the inventory. Once they see your trade the deal goes quickly.At other dealers, I have spent a half a day or longer trying to buy a car while the sales people talked non-stop on their cell phone. Here everyone was attentive and made me feel welcomed. I like the family owned business because everyone has a vested interest in your satisfaction. JS- Hendersonville. more

No Customer Service At All 7/15/2011

I now understand all the negative reviews. There is no customer service here whatsoever. Family members are the employees and are not held accountable. more

Will not use this Service Department EVER again 4/30/2011

Took my minivan in to have an already diagnosed Front Motor mount corrected. They were going to charge me 89 to have this diagnosed. When they called back they said that some of the mounts were ""soft"" but didn't need to be replaced. When we insisted that they look again. All of a sudden they found the problem. Had them fix it since this is a part I can only get at the dealer. When we came to pick up the car which was corrected in a timely manner. They gave me a note saying that they ran a 16 point diagnostic on the brake lights, turn signals, wipers ect.... Which I told them was a crock to their faces as I know I took the van in with a dead brakelight (I had the already bought replacement bulb with me), They said that they would correct this and I told them that I wouldn't be bringing my van back. Pro's:attempted to make me happy and correct their mistake. Friendly. more

Will only use THIS service dept! 10/21/2010

The service dept was so good to me, they communicated by my cell each step of the way. Never made me feel like a ""stupid woman"" when I explained the noise my car was making! Thank you for everything! My car is running great and I appreciate all the advice and expert help! more

My truck needed help 10/21/2010

Thanks to the guy who works in the service dept that stopped on the side of the road to help me. He ended up changing my tire then taking it to the dealership, he set me up with 4 new tires at a good price. Its like I was back in a small town family atmosphere. Thanks again more

will be back 10/15/2010

The guys in the service were very helpful to me. They did not make fun of me or treat me like I was a ""dumb woman"" as I explained the noise my car was making. I left my car there and they called me to let me know what was wrong and how much it would be to fix. My car was ready when they promised but I was late. The service dept. had already closed, but the General Manager of the dealership unlocked the Service dept, found my keys and receipt. I will only take my car there from now on, and I sure appreciate everyone who I came in contact with. thank you very much guys! more

Very Cool Service and Dealership 10/14/2010

Bob Frensely Chrysler Jeep Dodge is in a great location in the north Rivergate area - they have a beautiful, newly renovated dealership that they keep very well lit at night. I drive by the dealership daily and when my air went out during the hot summer, I chose to let them perform the service work. Although they have a great waiting room area, I was dropped off at the neighboring RiverGate Mall while my car was worked on. The repairs were explained to me and all of the employees I interacted with were very polite and friendly. I'm not in the market for a new vehicle at this time, but I would highly recommend taking a look at both their new or pre-owned vehicles - they have a wide variety on their lot. I'll continue to service my vehicle there and when the time comes to replace my vehicle, it will be a Bob Frensley. more

Bob Frensley Dodge are thieves 9/12/2010

Bob Frensley Dodge are Thieves and Liars!! I bought a new 2010 Challenger SRT8 from them. It had no catalytic converters on it, which is illegal, so I told them they had to put the converters on it. They agreed stating it would be ready in a few days. I was shocked to find that though they had put the converters on; they had also stolen the $1700 cat-back exhaust off the car. Don't ever buy a car from these thieves. Save yourself the anguish. more

Try somewhere else, anywhere else first 3/18/2010

After trying to schedule an appt online that I never received a response too, I took my car in Wed morning @8am due to an ABS light being on, traction control light on, cigarette power not working, truck release not working & door lock button not working. Was told someone would call me that afternoon. (yeah right) I called at 5pm since I hadn't heard from them, (Surprise) no information but was told they would call in the AM. Thursday around 1pm I called again since I never heard from them. Basically they can't fix the items mentioned above, don't know the cause but can have the technician call me & he can explain. Great service and knowledgeable mechanics, yep. What a place! I knew NOT to buy a Dodge due to their reliability but my wife liked it better than the other car I was looking at. :( Terrible quality built in to the car but I think the service department has to be just the icing on the cake. No wonder their market share continues to decline. IF you have to buy a Dodge at least find another dealership you can use for purchasing and servicing. Pros: Close to Hendersonville Cons: everything else? :) more

WORST SERVICE I'VE EVER RECEIVED! 1/27/2009

My husband and I were stranded in TN on our way home to IN because of a water pump. They got the vehicle Monday morning and stated to us at 11am that it would be finished in 1hour. We got there at 1pm. Not finished yet and everyone was at lunch, so we waited around until 4pm and were told it would not be done that day, because they found ""something else"" wrong with it. We had to stay in a hotel the night before since the pump blew around 8pm on Sunday night. So again had to spend the night in the hotel. My husband goes there on Tues. around 12pm. They said it would be done that day, he waited around all day mind you until 7pm when they close and what's this vehicle will not be done today again. Another hotel night stay. At no time have they offered to pay for the hotel for our inconvience of continuously telling us it would be done and not providing the vehicle. My husband asked several times if we could ""rent or borrow"" a vehicle from them for the inconvience and was told no. Nor did we rent our own car because we kept being told, it will be done today. I am VERY dissatisfied with this dealership and I would not recommend it to ANYONE! Needless to say my husband is still in TN waiting for the vehicle to be completed. Cons: Not timely more

Terrible service 11/9/2008

when bringing vehicle in for my lifetime free oil change the service personal tore the side out of my tire. They then offered me a new tire""at their cost"". with no other choice I purchased the tire. Having a manufacturers three year bumper to bumper warranty I took truck to service to have warranty work performed. I was told by the service department that I didn't have a three year bumper to bumper warranty and that their salesperson lied to me wnen I purchased the vehicle so that I would buy it. None of this is true. I took my vehicle to another dealer to have the warranty work performed with no problems. Each time I took my vehicle in for my free oil change something on the vehicle was damaged. I no longer have them change the oil and have forefited my lifetime free oil change. the service personel are liars and vandals and the dealer should be shut down. more

Diligent effort appreciated 2/25/2008

The 2002 Jeep Liberty that we bought used had a coolant problem that our normal mechanic was unable to resolve after several attempts. Fearing the worst, we took the vehicle to Bob Frensley to let the ""official"" service guys have a try at it. It was still no cakewalk to solve, and took some time, but in the end we were very satisfied with the result and with the willingness of the dealership to accommodate our situation. more
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