I called Boan because my Lennox Air Conditioner (just a few years old) was running almost all of the time but not cooling well. They stated I needed a new coil unit. I also purchased a new furnace upon their recommendation, since it was approximately 17 years old. They gave me a bid on a new Lennox furnace and on an American Standard. I told the to install the Lennox furnace and the new coil unit. They damaged my old furnace and coil unit extensively while removing them then informed me that the Lennox furnace they had would not fit in the space available but they had an American Standard that would. This is a large room, so I can't imagine how big that Lennox furnace was. They assured me that the American Standard furnace would work with my Lennox air conditioner and that I would be pleased and wouldn't have to wait without air conditioning for a Lennox furnace. The air conditioner did not work immediately and a few days later they made an ""after hours call"" (late afternoon) and made some adjustments to the system and the technician told me it would probably need more work and to call back during regular business hours because he had to make another call. Boan will not make a service call unless you agree to a service charge in advance. I spent several thousand dollars, paid in cash, and got ripped off every way possible. Air conditioner is just the same as when I called. It doesn't work or cool properly. What a bunch of scumbags!. Spend your money on a reputable company instead. I am not going to spend good money after spending bad money on this company, like I am sure they would like for me to. It appears that they think once they rip you off they have their hand in your pocket from that time on. People like this give others in the industry a bad name. They are a big rip off!
Pros: None, they are not a reputable company
Cons: Did not repair air conditioner as stated they would. Bait and switch on new furnace.