Medicine - okay; wait time - intolerable most days; billing and accounting - completely incompetent: While this practice provided good care for my child, they accidentally sent a bill still being considered by insurance to collections. Upon calling, I wrenched a verbal apology for the error by the managing physician, but was told they could not recall the debt as it had been sold.
However, even after the bill was paid they would not take my child back as a patient due to the bill having been sent to collections - at their mistake. Their collection agent screamed and hollered, cursed, made threats and was generally abusive - while doing so in the name of The Kidz Docs.
In short, professional incompetence by the billing staff has cost my child his pediatrician. This is unacceptable and inexecusable.
Apparently, money is first and children are second at The Kidz Docs. I suggest looking elsewhere for a pediatrician - preferably one who does not penalize children for the mistakes of practice staff.
While searching for a new pediatric practice, I was surprised to notice that not a single one of The Kidz Docs providers made the "Best Doctors" list in the Washingtonian. My child is now at Alexandria Pediatric Associates, where several of the physicians are on the top docs lists in the Washingtonian.
Much better care and more professional staff...