BMW of Austin Service and Parts

I had a very enjoyable and stress free buying experience at the BMW of Austin. My salesman Mr. Troy Massey and his sales team did an Awesome job of assisting me with my purchase of my BMW 428ic. I drove 5 1/2 hrs from the Rio Grande Valley and it was worth it. Since, I live out of town Troy made sure i was satisfied with a good deal before I made the long trip. He really did a great job of making sure everything was ready for me by the time I arrived in Austin. I would definitely make the 5 1/2 hour trip again. I am extremely happy and satisfied with my Beautiful car and buying experience. Make sure you visit the BMW of Austin if you are looking for a new vehicle. God Bless!! Cynthia :)\r more

I have just bought my 4th BMW from BMW of Austin - Troy Massey is the most helpful and flexible car sales person I have ever death with. His wealth of knowledge and willingness to go the extra mile to meet my needs are the reasons I don't consider other brands. \r \r The service department is also impressive - my adviser Eric Dominguez is very responsive and takes great care of me and my BMW.\r \r There is not a better sales or service experience in Austin! more

Kudos to Troy Massey, Sales/Leasing Consultant at BMW of Austin!!!\r On June 25, 2013, my wife and I took delivery of her 2014 BMW X3 xDrive28i. When we arrived at the Dealership, the new Vermilion Red Metallic SUV gleamed on the delivery line of the BMW of Austin showroom floor as she briefly checked out the interior while I glanced over the car’s spotless exterior. Seamlessly and professionally, just as he had done during the initial test-driving and special ordering segments, Troy Massey then coordinated the finance and orientation/delivery. \r Throughout the purchasing process, Troy’s wealth of knowledge and dedication to customer satisfaction was apparent. He was always responsive to questions and kept us up-to-date on the status of the X3 as it moved through the assembly and transportation phases. Troy’s friendly smile, coupled with apt humor, attention to detail, and commitment to his customers will keep us coming back!\r more

My time with Troy Massey at BMW of Austin was the best car-buying experience I have ever had through several decades of purchasing cars.  His intelligence, friendliness, helpfulness gave me a very positive and pleasant experience at BMW of Austin.  Troy has an impressive depth of knowledge about BMW models and the features that set them apart from other makes of cars. He provided detailed information that helped me evaluate the trade-offs between models and decide what I wanted.  I cannot imagine a better person to do business with in buying a BMW; Troy is exemplary. more

I became hooked on BMW Austin through their maintenance department. The maintenance department at the BMW dealer in Temple was closer, but they lied to us on two separate occasions and caused us to switch. Chris Brice was assigned to me at Austin BMW, and I have never been happier. He always fixes our problems and treats us like royalty!\r \r When it came time to replace our 325xi, we met Troy Massey in sales. He put us into a 128i, which we dearly love. Troy has followed up with us ever since, and we just purchased a X3 from him last week. It is an unbelievable car and Troy has made sure that we got everything we expected, plus a lot more.\r \r As the owner of my fifth BMW, and having had them serviced at five different BMW service center (to include two in Germany), I highly recommend BMW Austin. From sales to service, they are the most outstanding BMW center you can find.\r more

I recently completed a purchase of a Z4 as an anniversary present for my wife. The experience started with an internet quote. My wife is ecstatic about the car...ride, handling, appearance, features. I wouldn't know since she won' let me drive it. I can speak about the sales experience, however. The sales staff responded quickly to my quote request, was very knowledgeable when we met, and never tried to play the sales games other dealerships seem to feel obligated to play. He was very flexible adjusting his schedule to fit our needs and met with us on very short notice to close the deal (taking up a good chunk of his day). The only gripe I have is the congested complex of buildings and parking lots...very hard to maneuver. I would sure would like to see them move to a more spacious facility that's commensurate with the reputation of the car they sell. more

We were very happy with our purchase experience with Troy Massey at BMW of Austin. He is SIMPLY GREAT!!! We went to Troy at BMW after visiting a few other dealers for cars of similar category. Apparently Troy made the day for us. We really appreciate his knowledge, experience, patience and warm-heart! We have bought a few cars from different dealers in the past. Troy is THE BEST!!! more

I just purchased a new 328i from BMW Austin and Troy Massey. Overall my experience was excellent. Needless to say, the car is awesome, but the buying process was very well done - low pressure and extremely helpful. I had a particularly challenging situation regarding the title on my ancient trade-in, and Troy and the finance manager really worked with me to minimize the hassle of a potentially painful situation. I will also say, if you go to Austin BMW for a test drive, ask for Troy. As a career marketing executive, I can tell you that few times have I experienced a brand translated so purely from awareness to product demonstration. His demo script should be copied by all BMW sales people. more

Great experience from beginning to end. Jay Lafolette worked hard on a Saturday to ensure my wife and I were taken care of. There was no haggling and Jay gave me what my trade in was worth. Being in sales myself and having done quite a bit of research on the car ahead of time, I was prepared for a negotiation. Nope. As Jay left to get the keys I looked at my wife and said ""Wow that was easy. I can't believe we are done""! more

Terrible buying and service experience at BMW of Austin. Purchased a 2012 BMW X5M from BMW of Austin back in August 2011. Originally came in July 2011 for a Space Gray/Black X5M. My Client Advisor at the time said there was one in production allotted to another dealer and can get it in 2 weeks. Upon arrival their was a door ding (Caused during PDI) and a paint defect on the hood. Using a Paint meter i found out the hood was repainted. I brought this to the attention of my Client Advisor and the Sales manager was very rude denying that the hood was repainted. I cancelled this order. A few days later i decide to give them another chance. We order a silverstone Metallic/Black Fully loaded X5M to be finished by mid August. When this one arrives we add the Ventureshield and Radar per our original agreement. I get a call from their vendor who installs the ventureshield that their is a defect near the side turn signal. There is also a paint defect on the bumper itself. They take it to their body shop to ""touch up"" these areas. After a couple of months (1,000 miles on the odometer) the side turn signals originally touched up became loose. When they removed them they scratched the fender. They kept the car for two weeks and gave me a crappy bare bones 3 series loaner. The car was very dirty when i picked it up outside. I did not want a brand new car with paintwork. I asked for a Trade-In appraisal on the car and they were not interested in purchasing the car. The used car sales manager was rude when i requested the appraisal. I had to sell the car on my own. Their loss ive purchased many luxury cars and even had a 2012 BMW M5 on order but canceled it. I also had intent to purchase many more cars from them. My Client Advisor seemed not to care during the whole sales process and the fact i will no longer be doing business with them. Not up to standards of other tier one luxury brands that i have owned. Great way to treat a customer who buys a $100K+ vehicle. more

I have been driving BMW's for 30 years and I have to say Larry Stenson, Chris Markey and the rest of the BMW of Austin team are the very finest I've ever encountered, no pressure, honest approach, superb customer service. In addition, I have had my BMW serviced at BMW of Austin for 8 years and I have always left completely satisfied. Scott Liedtke and the staff have consistently provided outstanding service and quick turn around time. As far as I'm concerned its The best BMW dealership in the country and I have dealt with many- from D.C. to L.A! more

Ask for Troy Massey. Best car buying experience ever especially if you are taking the kiddos with you. Terrific experience so far. more

I recently purchased a BMW from Troy Massey at BMW of Austin. The experience was great. The staff was polite and competent and would recommend this dealership to anyone looking for a new vehicle. more

This was 1 of 7 dealerships we visited; the experience was hands down superior -- in getting questions answered, seeing models and options, taking a 2nd test drive, following up on this or that, dealing with a trade in. You name it, they get the best marks as a dealership as does Larry Stenson who sold us the car (and continues to answer questions in email long after he closed the deal). Next new car? No shopping around; we'll go straight to Larry. more

I recently bought my second BMW from Jay Lafolette at BMW of Austin. After my first purchase in 2007 and five years of dealing with BMW-A, I did not even consider another brand or another dealership. Jay and BMW-A are in a league of their own and consistently and continuously provide me with the most professional and pleasant experiences of any of the businesses that I encounter. more

This is our 3rd BMW and I have been very pleased with both the service and the experience that I have had. Over the years, I have worked with their service department and I have found it a good experience. They are not necessarily the cheapest but they have always stood behind their work. I guess it proves the old addage - you get what you pay for. more

This is our 2nd BMW purchase. Troy Massey took the time to listen to what we wanted in a new vehicle, made informed suggestions and guided us through the process of finding the exact BMW for us. He was friendly, professional, answered all of our questions and made our overall car purchasing experience pleasant and lots of fun! Troy searched for our dream car and found the exact one we wanted in a matter of a few minutes. We love our red beauty and would definitely purchase another BMW from Troy in the future. more

I was in desperate need for a car, and Jay Lafolette at BMW was able to help me, not only to get a car, but a great-looking used BMW X5 ... my first BMW! The help he provided me was awesome, and the his support staff really knew what they were doing. Prior to my arrival at BMW of Austin, I thought I was going to feel a little uncomfortable - since I'm not exactly the ""wealthy type"" ... but, everyone there were down-home-type individuals whom I felt I could trust. I highly recommend meeting with Jay if you are at all interested in driving a BMW. more

I've bought two new BMW's from Jay Lafotette @ BMW of Austin over the years. (a 2007 328i & a 2011 335i) I still own both of them. Working with Jay was a pleasure. He was very informative regarding the models I was interested in purchasing and he gave me a very competitive price. I shopped around Houston, Dallas and San Antonio for a new BMW and decided to purchase my cars from Jay. The service support @ BMW Austin is next to none! You would not believe the waiting room, it is over the top! I have been to many dealerships over the years for service support and none of them can match BMW of Austin level of support. I recommend BMW of Austin to everyone I know and tell them to ask for Jay if interested in buying/leasing a BMW. You will be pleased working with him. more

My wife never enjoys the car buying experience because of the salesmen and their bullying techniques. I had communicated with the Internet Department and had set up for a test drive with Larry Stenson. We stopped by at the agreed upon time and Larry was very easy to work with. We started looking at the 5 series sedan but since we have driven 8 Suburbans over a period of 23 years we opted for the X5. We test drove both on several occasions and then ordered one to our specifications. Larry was a gentlemen and won my confidence and that of my wife by never pushing either of us to make a decision. Thanks Larry for your help. more