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Blue Flame Heating & Air Cond - Mountlake Terrace, WA - Reviews page 1 - Judysbook

Blue Flame Heating & Air Cond

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7116 220th St SW Ste 1
Mountlake Terrace, WA 98043
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(425) 483-3777
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Reviews

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Best

Blue Flame helped us correct a very dangerous situation. One Sunday morning we smelled gas outside our house...after the power company confirmed a dangerous leak and shut down our...

Worst

Very efficient installation ( less than 15 minutes) but also very pricey.$141.77 + 603.35 =$745.12! Requested a parts price and no response then asked to speak with the manager.....

Furnace Repair 1/19/2017

Blue Flame helped us correct a very dangerous situation. One Sunday morning we smelled gas outside our house...after the power company confirmed a dangerous leak and shut down our furnace we contacted Blue Flame who had installed our furnace 6 years ago. Although he was the only weekend Tech available, Chris called to confirm he was on his way and visited us that evening. He confirmed a faulty exchanger which would most likely be covered under warranty. The next day I had the pleasure to work over the phone with Liz. After some checking she confirmed the replacement part was not available, had to order directly from the manufacturer and most likely would be 4 weeks until we had heat. Due to having children in the home and having extremely cold weather that week, I was very nervous. Liz assured me she would look into other options and contact me the next day. Although I wanted to completely freak out, I trusted her and followed my gut. The next day Liz called me as promised, said she found a replacement part which would arrive within the week. She also moved schedules around so that Chris could come repair our furnace as soon as possible. Within minutes of the 4 hour service window, Blue Flame called to confirm the part had arrived and Chris was on his way. He arrived 45 minutes later and proceeded to spend 3 hours replacing the exchanger and checking all exhaust to make sure we were safe again. Being without heat in the middle of a chilly winter was unbearable. Seriously. But thanks to the folks at Blue Flame (Liz and Chris), we are back up and running. Most importantly, I appreciate the honesty, the communication and the fact that I didn't need to completely freak out and lose my temper with folks to get some action. Thank you Blue Flame! I hope I don't have to call again anytime soon, but if I do, I hope Liz answers the phone and Chris is the Tech sent to my house. S. Selig more

Furnace inspection 1/19/2017

Eric W performed an annual inspection of our furnace this week. He is very personable, and knowledgeable of the products and had a very upbeat attitude. He was so very kind and answered all my questions. I will be asking for him to come back next year. I highly reccomend Blue Flame and ask for Eric W he rocked the job MC more

Furnace repair / install 1/16/2017

Our 30 year old gas furnace quit working on a Thursday evening. I called Blue Flame's number the next morning and was told they could have a technician out that day between 10:00 A.M. and 2:00 P.M. Jack S. showed up at 1:00 P.M. . He diagnosed the problem as a defective circuit board. Got the furnace to function, and gave a quote on a new furnace. We came to a agreement, and he arranged an install date a week out. The next Friday Josh and Luke arrived as scheduled and replaced our old furnace with the new one. Everyone I dealt with at Blue Flame, office staff and technicians,was courteous, helpful, and took their time answering my questions. They called ahead to alert that the technicians were on their way. The install was quick and the work area was cleaned up. I was instructed on the use of the thermostat, and to call if any problems. I am very pleased with my choice of Blue Flame. more

GOOD 1/7/2017

Took good care of us. more

Great Service! 1/4/2017

Great service from Kyler on the initial visit. He initially gave me a bid for a smaller heater than I had or than other bids I had received, but once they ran all of the numbers again at the office adjusted it to a bigger heater at no cost; I really appreciate the honesty there. Install was great; the two installers did an amazing job and were kind and courteous. more

Blue Flame good work, good people 12/26/2016

The repairman was friendly, informative, and came on a weekend in very cold weather. Our furnace would not turn on. He was focused completely on his job, and before I knew it, my broken furnace was working. The furnace runs perfectly. I couldn't ask for more! more

Inducer motor replacement on gas furnace 12/22/2016

Very efficient installation ( less than 15 minutes) but also very pricey.$141.77 + 603.35 =$745.12! Requested a parts price and no response then asked to speak with the manager...no response. Funny, the furnace quit working within 2 hours of diagnosis. 30 outside. more

Great Customer Service 12/15/2016

The Service Technician (Adam) was so knowledgeable, professional and friendly. Although the source of the problem could not be identified (because the symptom did not repeat during his visit), Adam gave me a wealth of information and tips on what to do if the symptom returns. And Traci (in the office) made the process of getting help out to our home so easy and friendly. They both exhibited the finest in customer service and consideration. more

Best Help I could have asked for on a cold day 12/14/2016

I came home from a 10 day business trip right after a cold snap to find my heater was not working. The Daikon Heat Pump has provided such great comfortable heat for at least 6 years that I took out all the baseboard heaters, the last one this summer. Blue Flame got right on it and first thing the next morning I had someone at my house and a warm house by dinner time. They spent 4 hours working for only a $142 repair fee. Really great service more

Security Camera Install 12/14/2016

We had a team from Blue Flame Group come over to provide an estimate for a Nest cam install. They were knowledgeable and very professional. Have not had any work performed by them as I'm still waiting on their quote. more

Blue Flame Review 12/5/2016

The Blue Flame team provided us with customer service that far surpassed our expectations. Toni was very pleasant and kept us informed through out the process. Trevor was extremely professional and arrived right on time. We're very glad that we chose Blue Flame. This company is a pleasure to deal with. more

Furnace repair/diagnosis 11/21/2016

My furnace quit working and I contacted Blue Flame through Home Advisor. Actually, the furnace works again. I still would like to find out what happened. The associate from Blue Flame arrived as scheduled. He was very professional. Since this furnace was installed in 1984, it is time to get a new one. The paperwork was prepared and an install was scheduled. The process went smoothly and very efficiently. more

great service all around 11/8/2016

Blue Flame installed a furnace a few years ago for us when we first moved in. The price and install team was great. The furnace itself has had some issues over the years, the most recent problem is prompting this review. They were able to come out to the house a couple hours after I first reported a problem and they fixed it for free under warranty (it was even outside of normal business hours). Crawford is an excellent technician. He was right on time, very respectful even though he had to put up with fussy children and protective dog in the background. He made sure to wear protective booties in the house even though he didn't have to. But most importantly he was able to fix the problem quickly without any troubles. I highly recommend this team - well done Blue Flame! more

Furnace Maintenance 11/8/2016

Kaliana and Chris H. were both pleasant and professional. Setting up the appointment was easy, and Chris H. arrived on time - performing the necessary furnace service/cleaning with excellence. more

GREAT Customer Service! 10/29/2016

Adam came out and serviced my aging furnace. Definitely a company that deserves more than 5 stars ! Great communication and service. Plan to recommend them to community members more

Excellent service 10/27/2016

We had one of your technicians, Trevor, out for a furnace cleaning and received excellent service. I would definitely recommend these guys for any heating service! Thank you! more

For Chris H. why came to our home and Liz from the Blue Flame Office... 10/23/2016

Both Chris, who is our technician who comes to our home and for Liz at the Blue Flame Office, these two people are top notch, A Plus, plus, plus!!! Their work, their help to me, their politeness, good people skills and promptness are a pleasure to deal with. I could not be happier as they are the best we have ever had. I have a 81 year old husband in poor health so I really appreciate all that they do for me, Chris in showing me how to deal with the heater this time, change filters, etc. etc. and Liz always so pleasant in getting me schedules and follow up and follow through. Thank you for being a top notch organization. I always have confidence in your work. Marilyn Anderson Redmond, Washington more

Satisfied with service 10/3/2016

Came on time, did a thorough job of cleaning my furnace, advised me of some issues to keep an eye on but felt no immediate repairs were necessary. Chris was polite and took great effort to avoid tracking dirt into the house. more

Blue Flame Heating and Air conditioning 9/28/2016

Blue Flame company was a pleasure to deal with as Trevor performed his maintenance on my furnace with dignity and honesty. That is very much missing these days in businesses. Definitely will use them for any future needs on my furnace. more

Good company 9/22/2016

They are responsive every time we call them. Take time to show me what I need to do and when to do it. Very good technicians. more
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WINTER DISCOUNT :
15% OFF all yearly plans
Use YEAR15 at checkout. Expires 2/28/2017

Owner Message

  • After working for the gas company (currently Puget Sound Energy), Blue Flame owners Rodd Walker and Richard Vulliet ventured out to form their own heating companies.<br /><br />In 1994, Rich started Affordable Home Heating and Rodd formed Blue Flame Gas...

Additional information

  • Hours:

    8-5 Mon-Friday Weekend Callout Service

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