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Blue Flame Heating & Air Cond - Mountlake Terrace, WA - Reviews page 1 - Judysbook

Blue Flame Heating & Air Cond

7116 220th St SW Ste 1
Mountlake Terrace, WA 98043
(425) 483-3777
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The Blue Flame team provided us with customer service that far surpassed our expectations. Toni was very pleasant and kept us informed through out the process. Trevor was extre...


All reviews seem positive

Blue Flame Review 12/5/2016

The Blue Flame team provided us with customer service that far surpassed our expectations. Toni was very pleasant and kept us informed through out the process. Trevor was extremely professional and arrived right on time. We're very glad that we chose Blue Flame. This company is a pleasure to deal with. more

Furnace repair/diagnosis 11/21/2016

My furnace quit working and I contacted Blue Flame through Home Advisor. Actually, the furnace works again. I still would like to find out what happened. The associate from Blue Flame arrived as scheduled. He was very professional. Since this furnace was installed in 1984, it is time to get a new one. The paperwork was prepared and an install was scheduled. The process went smoothly and very efficiently. more

great service all around 11/8/2016

Blue Flame installed a furnace a few years ago for us when we first moved in. The price and install team was great. The furnace itself has had some issues over the years, the most recent problem is prompting this review. They were able to come out to the house a couple hours after I first reported a problem and they fixed it for free under warranty (it was even outside of normal business hours). Crawford is an excellent technician. He was right on time, very respectful even though he had to put up with fussy children and protective dog in the background. He made sure to wear protective booties in the house even though he didn't have to. But most importantly he was able to fix the problem quickly without any troubles. I highly recommend this team - well done Blue Flame! more

Furnace Maintenance 11/8/2016

Kaliana and Chris H. were both pleasant and professional. Setting up the appointment was easy, and Chris H. arrived on time - performing the necessary furnace service/cleaning with excellence. more

GREAT Customer Service! 10/29/2016

Adam came out and serviced my aging furnace. Definitely a company that deserves more than 5 stars ! Great communication and service. Plan to recommend them to community members more

Excellent service 10/27/2016

We had one of your technicians, Trevor, out for a furnace cleaning and received excellent service. I would definitely recommend these guys for any heating service! Thank you! more

For Chris H. why came to our home and Liz from the Blue Flame Office... 10/23/2016

Both Chris, who is our technician who comes to our home and for Liz at the Blue Flame Office, these two people are top notch, A Plus, plus, plus!!! Their work, their help to me, their politeness, good people skills and promptness are a pleasure to deal with. I could not be happier as they are the best we have ever had. I have a 81 year old husband in poor health so I really appreciate all that they do for me, Chris in showing me how to deal with the heater this time, change filters, etc. etc. and Liz always so pleasant in getting me schedules and follow up and follow through. Thank you for being a top notch organization. I always have confidence in your work. Marilyn Anderson Redmond, Washington more

Satisfied with service 10/3/2016

Came on time, did a thorough job of cleaning my furnace, advised me of some issues to keep an eye on but felt no immediate repairs were necessary. Chris was polite and took great effort to avoid tracking dirt into the house. more

Blue Flame Heating and Air conditioning 9/28/2016

Blue Flame company was a pleasure to deal with as Trevor performed his maintenance on my furnace with dignity and honesty. That is very much missing these days in businesses. Definitely will use them for any future needs on my furnace. more

Good company 9/22/2016

They are responsive every time we call them. Take time to show me what I need to do and when to do it. Very good technicians. more

Knowledgeable, patient, responsive 9/19/2016

We contacted Blue Flame for a quote on converting from oil heat & electric hot water to natural gas a 80 year old house. Toni took our request & made an appointment in an efficient and friendly manner. Their comfort advisor Kyle Clem came to our house, asked appropriate questions, did a BTU calculation very professionally. He did a great job describing our hot water options. He followed up in a timely manner, providing great response to my multitude of questions. After consultation with several builders we determined that it was premature to do the conversion. So we are on hold but I definitely will be calling Blue Flame back when we are ready to make a decision. That said, based on our experience with Kyle and Toni - I can enthusiastically recommend giving Blue Flame a call for your HVAC and water heating needs. Dan Hall more

Chris 9/15/2016

Chris is a professional n his work and is a perfect gentleman in dealing with the customer. more

Fantastic service 8/16/2016

Blue Flame repaired our air conditioner and the entire experience was great. Great communication and fast, professional service. Really the best experience I've ever had with repairs of this sort. Highly recommend. more

Awesome company to work with!!! 7/28/2016

Blue Flame recently did an install at a home we are building in Shoreline. They were EXTREMELY polite and friendly, at one point, even offering water to another group that was working there at the same time. They were courteous, kept the worksite clean, and were very efficient. They worked well as a team and there was lots of laughter and chatter, so it was a pleasure to be around them. I would highly recommend them to anyone who is looking for a new heating system, or who needs repairs made to their current system. more

annual maintenance 6/29/2016

david did a good job. Answered all our questions, looked over and checked our systems. he was prompt and efficient. more

Great install and team! 6/28/2016

Great team and quick install. Very impressed with everyone from the office team to sales to install techs. Thrilled we made the choice to use them. more

Blue Flame Heating and AC 11/22/2009

I so regret not calling Blue Flame first, instead of another, well-known company. Blue Flame sent out a miracle-worker named Tompall who restored the fireplace to mint condition and in working a very reasonable price. more

Best Price and Great Service 1/19/2009

We hired Blue Flame ( last may to replace the gas furnace in the home we had just purchased. We estimates from three companies for the replacement - Blue Flame was the lowest bid. Blue Flame was the only company that showed up when scheduled - even for the estimate! We worked with Aaron P. who was VERY responsive to all our questions and concerns. Aaron was polite and professional. The installers were on-time, careful and cleaned up after themselves. The actual cost matched the bid (no extra charges hidden). We chose Blue Flame based on the bid, but also because they seemed to get consistently good reviews and rated well with the Better Business Bureau. I would definitely recommend them. more

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Great for after-hours furnace service 11/20/2006

Last Friday afternoon at about 3:30 I noticed that our furnace wasn't working and the temperature was down to 65 and falling. With an 11 month-old in the house, I knew we needed to get it working again quickly. Based on Judy's Book reviews, I called Blue Flame and couldn't have been happier. They were friendly on the phone, and even tried to get someone out that day even though it was so late in the afternoon. I called around to try to find someone for that day, but few could even come Saturday and were all more expensive. When the technician came the next morning, he arrived right on time. Even though the furnace appeared to be working properly, he stayed and thoroughly tested it. He eventually did find that the ignition was sometimes failing, so perfomed some needed maintenance and tested it several more times. Before leaving, he gave us his cell number and told us to call if it acted up again over the weekend. He also told us how to get around the failed ignition so we could keep the house warm until the repair could be done. It was great peace of mind and made us feel a lot better about having to pay the after-hours rate. more

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The gas guys 12/16/2005

Check prior posts. The Blue Flame is a small (so it seems from their personal service) company dealing with gas furnaces, fireplaces, etc. They are very nice, prompt, and competent. more
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Owner Message

  • After working for the gas company (currently Puget Sound Energy), Blue Flame owners Rodd Walker and Richard Vulliet ventured out to form their own heating companies.<br /><br />In 1994, Rich started Affordable Home Heating and Rodd formed Blue Flame Gas...

Additional information

  • Hours:

    8-5 Mon-Friday Weekend Callout Service

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