Even though I'm obsessed with NetFlix, occasionally I have to have a movie RIGHT NOW! So I go to blockbuster, because they are close to my house, have a good selection, and are friendly. They usually have what I want in stock or they issue me a rain check for their guaranteed movies. I also buy lots of movies there, because they have good sales like 3 used DVD's for 25 dollars or 2 for 12. I've only one had problem with the movies I've rented and when I brought it back they were friendly and gave me a new one. They take movie and game trade ins although I've never tried it.