Blazing Saddles Bike Rentals

The bikes we hired were OK but well worn, with little or no tread on the tyres.\r The trip over the bridge was great and we didn't have any problems. \r When we arrived back we were asked for another credit card imprint for the bike hire fees ($102 for 2 people)\r When I checked my account today, they have charged us the $200 plus the $102.\r the problem was resolved and now the bank statement only shows the true fee's\r We have had a great trip to the US with all businesses doing the right thing consistently.\r \r John B. Mandurah, Australia\r more

WOW I was really shocked to see the reviews that are on here. My partner and I were in SF for a travelers convention and decided to head down to Fisherman's Wharf for some chowder. more

HORRIBLE!!! My experience with Blazing Saddles is consistent with the long history of other bad reviews. I was charged $25 for a broken bike lock that was broken when I got the bike. The owners are extremely rude and argumentative and there is no recourse. They WILL charge your credit card at their discretion. You can be reasonable and right in your position but once they have your credit card, they will take advantage of it and make unauthorized charges. Take your business elsewhere or be prepared to hand over your credit card to a company that will take will your money. I am filing a complaint with the California Attorney General. You can do the same if you are a victim of their unfair and bad business practices- the on-line form is simple. Just follow the prompts. more

This place is definitely not worth it! I wish I would have read the reviews before we went to this place. The bike ride across the bridge was totally worth it, but I would rent from somewhere else next time. They go through the map so fast you don't know where you're going. They are completely unorganized. We were supposed to get a tandem bike and they kept putting us on seperate bikes. The chain kept coming off at the end, so we had to stay in the same gear the whole rest of the way. Pros: Nothing Cons: Everything more

If I could give MINUS stars, I would. It started off well enough. The staff we received the Bikes from at The Wharf were friendly and helpful. They went over the Maps and told us how to get the GG Bridge, etc. Unfortunately their bikes are horrible. My wife?s bike gears snapped right off, leaving her with no way to peddle ? right at the beginning of the Golden Gate Bridge. We WALKED our Bikes from the GG Bridge to Sausalito, and obviously had to take the Ferry back. When we got back to the Ferry Building we called Blazing Saddles to tell them about the problem bike and have someone pick them up. They said they would send someone over. They sent two guys on bicycles to get our bikes. These two look at us and say ?okay, guys ? you?re done?. I?m thinking WTF, and said ?Wait a minute, how does this work? I?m supposed to pay for these? They tell me to call the ?main office?. So I do. I spoke to ?Bruno?. He tells me that he needs to ?look at the bike? before he can ?make a decision about charges?. He promises to call me next morning at 10:00 before my flight ? he doesn?t. So I call him at 10:15. Not in. I speak to one of his employees. She says I won?t be charged for ?breaking the bike? (since I had bought their ?insurance?) ? but that I WOULD be charged for the lovely time I had walking their horrible bikes. I would never recommend Blazing Saddles ? even if they were the last Bike Rental Shop on Earth. Please do yourself a favor and rent from a reputable shop. I wish I had checked Blazing Saddles feedback here before I did business with them. But since Frommer?s mentioned them in their 2009 SF Guide, I thought it was a no-brainer. I was wrong ? and if you look closely at their feedback, you?ll see how bad an operation Blazing Saddles really is. Don?t put your vacation in jeopardy by renting with them. Of course we know that things can happen beyond our control ? but charging people for a horrible experience when it?s your own fault for not properly maintaining your bike fleet? I was looking for a Lifetime experience, and I guess I got it. Cons: Horrible, Horrible, Horrible Customer Service more

You would be crazy to use these guys given all the choices out there. Their MO is to rip off tourists apparently. Our visit was ruined by a tandem that kept losing its chain. The staff had no interest in knowing about it to fix it for the next renter. It was made to sound like our fault. more

We rented bikes from Blazing Saddles. The ride was fine. When we got back, we returned the bikes and everything seemed fine. 5 minutes later, when we got to our car, one worker called us to let us know that the key for one of the bike lock was missing. We went back to the store, and the worker showed us the bag with the missing key. We didn't even use the bags attached to the bikes! We tried to explain to him that we didn't open the bag, so we don't know for sure if the key was there. The worker then went on about how it is in the contract we signed that we are responsible for the lock key and there is a $15 fee to replace it. We told him then that if it was so important they should have checked the keys while we were still there. For all we knew, the worker himself could have taken the key. After arguing back and forth, we agreed to pay just $10. The return experience ruined our fun ride. I didn't think about it then, but we should have made him cut the lock in front of us so the money does go towards a new lock and not their own pockets! Pros: good location Cons: staff trying to scam you more

Just outside of Sausalito, one of the members of our group realized a tire was flat. We had recently passed a bike shop, Bike Odyssey, so we all turned around and walked the bikes to the store, borrowed a pump, and started our journey again. About 2 miles later, the tire was flat again. Coincidentally, we had just passed another bike shop, Mike's Bikes, so we turned around and walked the mile back to the store. That's when we realized our biking plans were no longer going to happen. We managed to make it back to the ferry in Sausalito, while stopping at bike shops to pump up the tire 2 more times. When we returned to Blazing Saddles in front of the cannery, we asked to receive some type of discount for the bike that had caused problems. The man working the counter informed us that because we did not call the phone number on the brochure when we ran into trouble, we would not get any kind of a discount. The four of us were rather surprised to hear this because we had not been told what to do in case of this kind of situation and we had solved the problem ourselves. The employee continued to be extremely rude and told us we would need to call the manager, then was visibly upset when that is what we decided to do. We ended up calling the manager and received $5 off the total price for 1 bike rental. Cons: Staff more

Pros: Great Bikes, great location next to the bike path! more

What they tell you they need your debit card for a $500 deposit, they run it even though you return the bike rental on time. It's been 4 days, and I still don't have access to my money. Went back to straighten it out, and they wanted an additional $25 to park in a building that they own. All they could say was ""Please leave NOW!"" more

The service is horriable! My friend was visiting from outside the country. She called the owner to complain and he repeatedly hung up on her. I guess he feels he doesn't need to respect the customer since the majority of his clients are tourists. I would NEVER recommend this place to any friends visiting AGAIN! Cons: Service more

Blazing Saddles Pier 41 had a super cheerful sales guy pick up the phone when I called to confirm pricing information before showing up. I told him that my niece and nephew are 6 and 8, it is their first time and that I don't know if they'll even fit on a bike or if they'll like it so I asked if I can rent by the hour. He said no problem, it'll be $11 an hour to rent a bike for hourly rental. He was so busy selling me to get me into the store that he didn't bother filling in me in w/the important details regardng my other concerns. My sister and my excited niece and nephew drove down immediately, parked and walked to the Hyde location. Upon arrival, they told me that 6 and 8 year olds are too small for a tandem and that I would have to rent a tag a long. They told me that it is $20 per tag a long for a daily rental and $11 per adult per hour. Then they said there is a two hour minimum on all rentals. So the pricing jumped from $22 to $84 when I put my foot into the door. I called the Pier 41 location and told them what happened. They put me on hold then came back to me and said there is nothing they can do. I asked to speak to that guy and they said ""he went home"". . I asked to talk to the manager and the guy said ""speaking"". I explained the situation and he said that I am wrong and that I must pay the higher fees. I asked for the owners name so I can write him a letter and he hung up on me!!!!! I feel so bad for the tourists that visit our town if these are the tactics this place uses on them to get them in the door. My poor niece and nephew were so excited and they were so let down. What a dishonest scam of a business!!!!!! Please avoid and support the smaller bike shops. Cons: Dishonest . use tourist tactics to get you in. more expensive than other bike shops more

We rented bikes at the Columbus location, rode across the Golden Gate bridge to Sausalito and came back via the ferry. We returned our bikes to the Pier 41 location and the entire experience was outstanding. Staff were helpful, patient, thorough and efficient. As a result, we had the most amazing and beautiful afternoon, even though we got a little bit of a late start. Do it! Pros: Knowledgeable staff, Great bikes, Thorough maps more