We have had our family dry cleaning done here for almost 10 years. My husband brought in a very nice designer cotton white dress shirt that he bought in England at a trunk show, so it was irreplaceable. They ripped the shirt in the cleaning process-I'm talking many tiny holes under the back collar as if too much bleach had eaten through it. When we asked them what happened they told us we had brought it in that way and there was nothing they would be able to do about it. They even kept the shirt for weeks to have a specialist look at it to determine the cause of the rips-and they still blamed us for it!! Ridiculous!
They were not sympathetic and didn't even offer to replace it-not that it even was replaceable. This was very disappointing since they seem to be very nice people and have given good service every other time. Needless to say, this really soured our experience and we will never be going back there. Don't send your special things to them unless you don't mind having them ruined and then getting blamed for it.