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Binswanger Glass - Houston, TX - Reviews page 1 - Judysbook

Binswanger Glass

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1818 Bingle Rd
Houston, TX 77055
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(713) 364-0594
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Reviews

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Best

my local hardware store could not provide me with a piece of replacement glass for a picture frame, and they referred me to binswanger....not only did they cut the glass for me im...

Worst

Regrettably somebody came along in the middle of the night and destroyed both my windshield and back glass. Completely obliterated, so I would need them all new. I decided to go...

Had to do the job three times! 1/20/2009

Regrettably somebody came along in the middle of the night and destroyed both my windshield and back glass. Completely obliterated, so I would need them all new. I decided to go with Binswanger because my dad said it was a reputable business. I believe it ended up being over $400 total, which I was expecting. Since my windshield was shattered and couldn't drive, they came to me. The man fixed it in my driveway in a couple of hours, I paid, and that was that. \r \r Until it rained. The windshield leaked so bad that water seeped through the roof and soaked my passenger seat and floor. I was driving it and water was dripping from the roof. Ridiculous. So I call them and tell them they need to do it again and they tell me I have to bring it to them because they do not have the proper tools to come out and fix it. Why...they put a whole new one in at my house previously! I didn't understand why I had to drive 20 miles to them but they refused to come to my house even though they did shoddy work. Then when I went to pick it up she said all they did was ""add more sealant"". How could you not do that in someone's driveway??? So I said ok, its fixed? Yep! \r \r Until it rained again. Same leak, same place. I was livid. I took it back and made them re-do the whole thing, free of charge. Thank goodness I was able to borrow a car to go to work otherwise I would have lost 3 days. \r \r All in all: Didn't do it right the first two times! Cons: Unsympathetic more

They charge for work not done! RIPPED OFF! Overcharged and Cheated!!! 11/21/2008

I had a windshield replaced. The work took 55 minutes. The invoice clearly stated $30 PER HOUR LABOR. But ... I was charged $84!!! I was charged 2.80 hours for a 55 minute job! When I called and questioned the inflated charge, I was told by both a woman answering the phone and a male manager whom she brought to the phone that ""That's what the computer says."" I said, ""Your computer says to overcharge me?"" The answer was ""No, we didn't overcharge you."" I questioned it several times and continued to get the same response. ""Computer says so"". I will NEVER deal with Binswanger again and I will steer everyone I know away from them. Why, on earth, should we pay 3 hours labor for a 1 hour job???? Do you want to???? They are very accomplished rip-off artists and don't care who knows it. 3 hours labor for 1 hour actual labor!! WOW! Wish I could make that kind of money! Binswanger is either overcharging or cheating the public. Check around first. There has to be an honest glass company in Houston. Don't let Binswanger cheat you, too. Pros: The technician was very good. Cons: They overcharge you and cheat you by making you pay for time not worked. more

ALREADY CRACKED! 5/28/2008

They came out and did the glass, but after closely examining the glass it is cracked. We are contacting them today to see if this can be resolved. more

Don't knock Binswanger for someone for your poor judgement 5/24/2007

Regarding the lastest post by sklambert: are you an idiot. You love Binswanger, but decided to use a ""3rd party"" that refused to allow you to use Binswanger products (which you said you ""love""). This ""3rd party"" vendor screwed up the job, refused to fix it, cost you money and, remind me, who are you blaming....Binswanger Management? I don't get it......\r \r I suppose then, if I use your logic and reverse it, the scenario would look like this: if I were to utilize Binswanger for my work, AND they do a GREAT job, then this unnamed ""3rd Party"" should get the credit because I hate them for all the bad work they've done for me in the past. Moron.... Pros: excellent customer service and knowledgable Cons: not the cheapest, but the quality of care is excellent more

nice people, great service 9/14/2005

my local hardware store could not provide me with a piece of replacement glass for a picture frame, and they referred me to binswanger....not only did they cut the glass for me immediately, but they didn't even charge me for it because it was such a small job....AND they were friendly to my dogs!! i will DEFINITELY go back to them for any future glass/mirror needs (even if it's not 'free'!)....true customer service and consideration is a rare thing these days, and i always remember any place where i find that.... more

Poor, exceptionally Poor.. 8/8/2003

My family and I have used Binswanger for over 25 years combined, extremely happy with the work and always praised Binswanger for excellent work. Recently, We ordered several hundred dollars worth of glass from an outside vendor to replace existing panels per ""exact"" measurements and recommendation by their resident expert. He refused to allow us to use Binswanger products, forced us to a third party and refused to correct the costly mess he created due to inaccurate measurements. The customer service from Binswanger Management was unhelpful and rude. If you want good service, go somewhere else. Cons: shotty work, unprofessional, rude more
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Owner Message

  • With 70 locations in 14 states, Binswanger Glass is one of the largest full-service glass retailers in the US offering auto glass, residential glass, commercial glass repair and installation.

Additional information

  • Hours:

    Monday: 8:00 AM - 5:00 PM; Tuesday: 8:00 AM - 5:00 PM; Wednesday: 8:00 AM - 5:00 PM; Thursday: 8:00 AM - 5:00 PM; Friday: 8:00 AM - 5:00 PM; Saturday: Closed; Sunday: Closed
  • Payments:

    American Express, Visa, Discover, Master Card
  • Neighborhoods:

    Spring Branch East, Northwest

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