... for this satisfied customer. A special Thank You to Erick, who kept me informed throughout the repair process. When it was determined my car would not be available until the next day, Erick went to work to find me a loaner vehicle. Upon arriving to the shop, the 'customer delight' continued. Jenny scurried to get the car and drive it to the front door and off I went. The next afternoon I picked up my 1997 528i, and drove off smilin'. What an organization you have, Steve!