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Bill Luke Chrysler Jeep Dodge - Phoenix, AZ - Reviews page 1 - Judysbook
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Bill Luke Chrysler Jeep Dodge

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2425 W Camelback Rd
Phoenix, AZ 85015
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(602) 249-1533
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Reviews

( 61 )
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( 5 )

Best

Earl is very personable and understands what I am talking pertaining the care of my jeep. He also takes the time to explain to me what is being done to my jeep and always answers...

Worst

I purchased a new Dodge ram 2500 Cummins Diesel truck from Bill Luke Dodge and the engine light continuously comes on. I had to the shop 4 times in 4 months and it still comes on....

One of the worst experiences ever 8/6/2012

Wouldn't provide any information when we contacted them about the car they had posted on craigslist, so we decided to go in to talk to someone in person. Boy, do we regret it. The car was in mediocre condition. The center console was badly frayed and the carpet was stained badly in several spots. There also may have been a mechanical issue with the car, but we couldn't figure it out during the test drive. Still, we were sort of interested in the car if they'd consider dropping the price a little - nope. Not only would they not negotiate, but they did their best to make my wife feel stupid for trying to negotiate it down to a reasonable price. In 18 years of car buying, this was by far the worst we've experienced. more

Earl is very personable 8/1/2011

Earl is very personable and understands what I am talking pertaining the care of my jeep. He also takes the time to explain to me what is being done to my jeep and always answers my questions to my satisfaction. He is a great person to do business with!!! more

I am happy with the service 7/29/2011

I am happy with the service department and Cheryl in particular more

receive great service and attention 7/28/2011

I have continued to receive great service and attention to my vehicle from my service advisor Greg. I will continue to take my truck to him for service. I appreciate his hard work and continued attention to detail over the two years or so that I have owned my dodge truck! more

Good work 7/28/2011

Keep up the good work thank you more

Was treated with the utmost respect 7/26/2011

Was treated with the utmost respect during the buying process. Was given many different options to choose from with regards to financeing and was given excellent prices for other options that i chose to have in my financeing. I have had in for service and each time truck was done as promised. When i took it back because of a recurring problem they litterally went out of their way to get it fixed right. I will buy from them again in the future. more

I would recommend the dealership to anyone 7/25/2011

The dealership worked with me to get the car that I wanted. They did response back to me on my emails. David worked with me to get the deal within what I wanted. The finance department was great also. I would recommend the dealership to anyone. They were very willing to help me from the time I got there until I took the car home. more

less stressful than any other car purchase I have ever made 7/20/2011

The buying experience was far less stressful than any other car purchase I have ever made. ( I've made lots!) So pleasant I went back two weeks later and purchased another for the wife. We bought Jeep Patriots. The dealership is very organized, and the service area is so clean you can eat off of the floor. I had brought a car there for bodywork after an accident 3 years ago, and recalled being impressed! more

they helped make the process smooth from start to finish 7/19/2011

I went to Bill Luke to purchase a new Grand Cherokee. The sales department was very nice and courteous – they helped make the process smooth from start to finish. They were straightforward and didn’t try to throw in any sneaky dealer add-ons which I’ve had issues with in the past (I once made it to the finance department before discovering that I would be paying for a window tint). I would highly recommend checking out the Bill Luke dealership. more

excellent to deal with 7/15/2011

Unlike some that claim an unfavorable experience with this dealership, I found them excellent to deal with. ( Perhaps possessing a VALID ARIZONA driver's license helped me...lol) I actually went back and bought a second new car ( for my wife) two weeks after we brought mine. I recommend them highly. You will not see any long rambling posts blaming them for "unpaid fines". more

just bought a new Wrangler 7/13/2011

just bought a new Wrangler from bill luke and couldnt be happier. had some real bad experiences @ other dealers, but this wasnt the case @ Bill Luke. Thanks to Glenn and Mark for all your help - made the Mrs. feel comfortable, and believe me she hates car places.. more

very impressed 7/11/2011

I have never had great experiences with purchasing cars from dealerships, however I was very impressed with the level of professionalism from the salesmen and management at Bill Luke. No one was overly pushy, and I was greeted by management, which does not happen often. I found the perfect vehicle and ended up purchasing a 3 year lease for a very reasonable price. There was nothing sneaky, and the finance department made sure I was well aware of every policy following the purchase. 6 months later, I received a free service, no problems with my vehicle. Thank you Bill Luke! more

their prices were better than all the competitors 7/8/2011

I found Bill Luke online because their prices were better than all the competitors. Yvette in the Internet Department got backed to me within MINUTES of my inquiry. She set up an appointment time and Buck in the sales department test drove me and explained all the details, WITHOUT PRESSURING ME! When I went to finance I had Ryan and he made sure to go over all the paperwork and explain the terms of my loan. THANKS BILL LUKE for making my car buying experience a great one! more

I give Bill Luke's Service Department a 10 out of 10 7/6/2011

I went to Bill Luke after visiting other local dealerships Service Departments which ALL lacked customer service. When I arrived at Bill Luke's unbelievable service parts and body shop facility I was greeted right away. Because I was doing a lot of work on my car I took the Bill Luke Shuttle to work and they picked me up when my vehicle was done. All in all, I give Bill Luke's Service Department a 10 out of 10. more

Thanks salesman 7/5/2011

I bought my new Dodge 1500 from Bill Luke because I wanted to support a Family Owned Business. Not only did they treat me better than their competition their prices were BETTER! They also DID NOT have any dealer ad on's such as Spare Tire Lock for $299 which I found on a prior purchase at another dealer! Thanks again to my salesman Lionel more

professional 7/1/2011

Lionel and Neville were nice, professional well informed and down to earth. Not the typical car dealer guys. It made this a wonderful purchase for us. more

Great Service! 6/30/2011

Great Service! more

Friendly, prompt and patient 6/22/2011

Tony-Tire Department:Friendly, prompt and patient. He answered all my questions and address my concerns. Educated me about different tires, which helped me to decide which I wanted put on my vehicle. Joe-Technician:Friendly, prompt and patient. He is he one that took care of the R/R of my new set of tires. Everyone I deal with, Everytime have have great customer service attitude! The service area is always very clean too. Last note; I prefer the "sacks" cafe crew and the menu. The new one just doesn't seem as clean and inviting to relax and eat in. more

Reasonably quick and reasonably priced 6/20/2011

Reasonably quick and reasonably priced. Staff was friendly and informative. Service was professional more

Good Service 6/16/2011

Good Service!: Body Shop was great... its almost like my car was never in an accident. My advisor was very helpful, and manager helped us through a difficult process!! A+++ more
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    Alhambra

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