For the most part, Big City Dry Cleaners is great. Their prices are pretty cheap and they do a pretty good job. On one occassion, I did bring them a silk tie with a stain. The next day they called to tell me they couldn't get the stain out without ruining the tie. I picked it up and brought it to another dry cleaner who was able to remove the stain and not destroy the tie. While they did a good thing by calling me, I get concerned that they weren't able to do the job and someone else was. This is not to say I wouldn't take items there again, I would however consider others first though.