Sam, my salesperson was very personable and helpful. However, as soon as my order was placed that's when the customer service ended.
I received a call that my carpet was in and ready for installation. I set up an appointment about 2 weeks out. On the day of my scheduled appointment the installers show up an hour late only to tell my that my carpet is not in, and is supposedly stuck on some truck in Illinois. I don't know what the phone call was for 2 weeks prior telling me that my carpet was ""in"". This was no little job either. We had our entire home (2900 sq. ft) done. So one can imagine what a task it was moving furniture around the day before to prepare for this.
Not only did Best Carpet not call that morning to explain the situation, they never called. I had to repeatedly call them to get some type of response. The installers were very good, but spoke very little English. I felt it was very poor public relations on Best Carpet's part not to even call me to explain.
After everything got worked out and the carpet was installed the next day (after having taken a day off work that I wouldn't have had to), we noticed some significant scratches and dents in our closet doors.
Best said they would have a wood specialist contact us to set up a repair appointment. That was in October. I'm still waiting for that call.
On top of it all, I don't even think I got the carpet I ordered.