I bought a 50"" plasma, and it lasted less than 24 hours. Although I managed to get it home by transporting it in my car, the employee and I had to take it out of the box to transport it, and it ripped my leather seats in unloading. (Not the store's problem, I know.) When I inquired into switching out the television for one that actually works, they told me I could bring it in myself, or they could CHARGE me for taking back the sale of a television that does not work. (Power source is bad. The tv turns on and off over and over by itself.) I asked to speak to a store manager, and they said, ""Sure"", then hung up on me. After the third time of waiting for 20 minutes for someone to pick up the phone, then getting hung up on again, I gave up. I won't darken the doorway of this establishement again. Shoddy product and horrible customer service, and the manager doesn't even know it because nobody will allow a call to make it through to him/her.
Pros: very few
Cons: see below