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Bertucci's Brick Oven Rstrnt - Wayne, PA - Reviews page 1 - Judysbook

Bertucci's Brick Oven Rstrnt

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523 W Lancaster Ave
Wayne, PA 19087
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(610) 293-1700
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Food & Dining

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Best

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Worst

Return customer to this family restaurant, but that ended due to my last two visits. Findings: - Last two visits 3 month apart we shared our booth with flys / small flying insec...

Poor Review 6/30/2010

Return customer to this family restaurant, but that ended due to my last two visits. Findings: - Last two visits 3 month apart we shared our booth with flys / small flying insects on the wall of our booths. Visualy showed the staff/management both times. -Spider webs on all the booth coat racks, indicates no top to bottom cleaning done in several months. -Glasses and silverware were dirty/spotted. Had to wipe the rim of the glasses and the silverware. -Food was cold/ room temp. and my daughter's veggies tasted as if they were cooked in used cooking water. -Observed non-kitchen staff in cooking area adjusting uncovered hair in cooking area. -Intrupted by a memeber of the waite staff as we were speaking with the assistant manager. -Observed waite staff sitting in dining area using a dining table to store her spray bottle and dirty rag, while she counted tip money. -Waite staff yelling across the dining area. -After we notified the management, there was no action was taken. We notified the Corporate HQ and still no response after two days. -Overall this was a good family restaurant but clearly it has gone down hill. The place needs a manager to provide leadership, and Q&A. We are taking our business away. more
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  • Hours:

    Mon. - Thu., Sun. 11am - 10pm;Fri. - Sat. 11am - 11pm
  • Payments:

    American Express, Discover, Visa, Master Card

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