I love Berry's. My family has been puchasing, selling old jewelry, and having jewelry repaired with these folks for 20 years. They have a nice selection of jewelry and do special orders. Their prices are very competitive and their repairs cannot be matched because of their special laser which is unique in the area. My jewelry stays within my site during repairs which is comforting. They also have a new location in the Belle Meade area, although I've not yet shopped there. Mr. Howard and Miss Ricki are real down to earth folks too. I have to think that whomever said their staff was rude is likely a competitor.
Pros: Downtown location and suburbs, quality of service, staff
Cons: Wish I had more money to spend