I recently bought an embroidery machine from Berry Patch Fabrics. The sales person was very patient, and showed me all the machines available. She demonstrated how each one worked, and let me have some hands on practice with them so I could make an educated purchase. I made my purchase, and was offered free classes to bring back my machine to learn better how to use it. I have also taken it back for service, and it has been serviced and repaired for no charge.