A friend recommended Berry Hill Animal Hospital when I was looking for places to get my puppy neutered. Growing up, my family has always Hillsboro Animal Hospital in Green Hills, but I wanted to find something a little cheaper and closer to my side of town. I should have trusted my gut instinct after the initial examination-- the staff was extremely unfriendly and, more importantly, the vet was extremely rude and rough with my dog (it was his first time in a vets office and was understandably skittish). I gave them the benefit of the doubt (people have bad days, right?) and made the follow-up appointment for the neutering. Once again, the vet was extremely rude to me. She seemed put out by my questions regarding post-op care, frowning the entire time. Maybe I am a glutton for punishment, but I just got back from my final visit to Berry Hill. The appointment, for a routine check-up, was scheduled for 10am. I got there about 5 mins early. There was one other woman waiting in the clinic, but other than that, the clinic was not busy at all. 10 minutes after 10am, and still in the the waiting room. 10:15... still waiting. 10:30... you guessed it, still waiting. At no point did anyone apologize for my wait- the two receptionists played on their computers and meanwhile I could hear my vet in her office taking personal calls. She would walk out of her office, glance at my dog, then walk off into another room. Not once did she acknowledge me and never did she provide an explanation for my 45 minute wait. I finally got up and told the receptionist that I wasn't waiting any longer. Instead of apologizing to me, he told me to have a good day and went back to his computer.
Long story short... don't waste your time with Berry Hill. They have no respect for their clients' time and obviously don't care about retaining clients. The vet is unfriendly, unprofessional. I'm going back to Hillsboro, because even though it's a little further for me, the staff and vets actually treat you and your dog with respect. Go figure!