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Bernardo Heights Dental Group - San Diego, CA - Reviews page 1 - Judysbook

Bernardo Heights Dental Group

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15731 Bernardo Heights Pkwy., Suite 101
San Diego, CA 92128
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(858) 674-6813
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Reviews

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Best

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Worst

I have never written a review but feel compelled to after this horrible experience. I answered a postcard ad for a cleaning, X rays and a free electric tooth brush all for an int...

Was a potential patient 2/15/2012

I have never written a review but feel compelled to after this horrible experience. I answered a postcard ad for a cleaning, X rays and a free electric tooth brush all for an introductory cost of $39.00. What a bunch of ripoff con artists. To begin with I was told when I first setup the appointment that they were a computerized and paperless office speeding up the entire process allowing me to walk right in and the dentist would have already reviewed my information etc., if I would go online and fill out the new patient forms. Had to call back two times to get that info sent to me (should have been a flag there). I arrived 5 min. before my 10:00 appointment only to wait almost 30 min. to be called in. They tout their all modern and high tech office equipment but had nothing but problems with the X-ray machine and computer, at one time the computer crashed but luckily we didn't have to start all over, this took 45 minutes, NO TIME SAVED HERE YET. Next, I was moved to another room to more

Horrib Experence, Hide Your Insurance Card and Wallet!!! 2/14/2012

I have never written a review but feel compelled to after this horrible experience. I answered a postcard ad for a cleaning, X rays and a free electric tooth brush all for an introductory cost of $39.00. What a bunch of ripoff con artists. To begin with I was told when I first setup the appointment that they were a computerized and paperless office speeding up the entire process allowing me to walk right in and the dentist would have already reviewed my information etc., if I would go online and fill out the new patient forms. Had to call back two times to get that info sent to me (should have been a flag there). I arrived 5 min. before my 10:00 appointment only to wait almost 30 min. to be called in. They tout their all modern and high tech office equipment but had nothing but problems with the X-ray machine and computer, at one time the computer crashed but luckily we didn't have to start all over, this took 45 minutes, NO TIME SAVED HERE YET. Next, I was moved to another room to speak with dr. Kim who proceeded to tell me I needed $5,370.00 of service and $545.00 of "deep cleaning work", WOW! I go to the Dentist every 6 months and have never been told anything like this before...when I said I would need to think this over we were quickly joined by the hygienist and the office manager (Tatha? who was in-charge of billing). The three then began an intimidating and high pressure sales pitch ultimately refusing to do a general cleaning on my teeth because they had already informed my insurance company I needed a "DEEP CLEANING" and could lose their hygiene license. I was born at night, but not last night, thanks. Someone posted that they felt like they were at a used car dealership, that's a perfect way to describe these crooks, only I got the feeling they get paid on a COMMISSION ONLY basis. I finally got up and left handing the free tooth brush coupon to the receptionist, I asked if that's it and was told I was "good to go". No cleaning, no toothbrush, I was done and just WANTED OUT. Total waste of over TWO HOURS OF MY LIFE. When I got home I contacted my Insurance Co., they had already been billed $524.00. This is going to turn ugly and take even more time, run from Bernardo Heights Dental Group Pros: null Cons: null more
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Owner Message

  • As a dentist in San Diego, we offer modern dentistry at an affordable price. We are proud to be your complete San Diego dental provider by offering you great specialty services and state-of-the-art equipment, including same day dental Crowns, Zoom Whitening,...

Additional information

  • Hours:

    Mon, 9am - 5pm; Tue, 8am - 3:30pm; Wed, 8am - 4:30pm; Thu, 10am - 6pm; Fri, 7:30am - 3:30pm; Sat, Sun, closed
  • Neighborhoods:

    Northeastern San Diego, Northeastern, Rancho Bernardo

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