Interesting reviews. Can't speak for anyone but my own family...but none of this rings true for us at all. We've been going to her for a long time -over 8 years (as have several physician friends of ours)....and we have never seen or heard of any of this from anyone. She has always spent time with us, always been available, answers the after hours oncall herself and quickly, makes exceptions easily for last minute boarding and has extended hours out of kindness, been great to and with our animals as well as our family, we've never waited in an exam room unless we were late to the appointment and she was on to the next appointment (and she squeezed us in -which was our fault and not hers). We've had 4 cats and 3 dogs go to her over 8 years -no issues with any of them. Saved 2 of their lives one with excellent care the other with lifesaving surgery (a miracle as he'd had a surgery for same by another vet prior and at that time we were told another surgery would not be successful because there was nothing left to work with). She put 2 of our older and failing dogs to sleep....would never go to anyone but her for this. Sat with us both times, once in the home and once on the exam room floor -both times for close to an hour.....did everything at our/animals pace to make it the best of a horrible time, very compassionate. Has always kept us up to date, office always clean. I have been in the 'back' where animals are kept -never saw small cages or uncleanliness as an issue. In fact I asked for a smaller cage because my one dog gets nervous in the big cages where they were putting her. We've moved a lot so we've had a lot of vets.....she's not fancy and shiny, she's down to earth and just a normal person who happens to be a vet...no airs with her. And her cost is not as expensive as most vets at all....very surprised to hear this, she's lower because your not paying for marble floors and the latest office furniture -clean and basic....which I love, my dog doesn't need to walk in on a marble floor with inlayed tile from Italy.....decor does not make him better. Oh well, I guess to each his own as the saying goes. We love her.