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Benson Hotel - Portland, OR - Reviews page 1 - Judysbook

Benson Hotel

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309 Southwest Broadway (at Located in the heart of downtown Portland.)
Portland, OR 97205
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(866) 215-6641
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Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR
Benson Hotel - Portland, OR

Reviews

( 9 )
( 4 )
( 3 )
( 5 )
( 3 )

Best

Categorically the best lobby in Portland. Old world style: wood paneling, chandeliers, a grand staircase overlooking plush sofas and lovely carpets. I sit by the fire when it's c...

Worst

for the last five years me and my husband and children been spending birthdays, anniversaries at the Benson Hotel but with the last experienced we had this year we will never go ...

Editorial review from Citysearch 10/15/2012

I love the Benson. Their lobby is very old-timey, service is great, lots of chairs to sit-where I often do in front of the massive fireplace in the winter. It's everyday drama and never a dull moment. Whether you live here or are traveling, stop in and enjoy a piece of Portland history. more

Editorial review from Citysearch 6/25/2012

Categorically the best lobby in Portland. Old world style: wood paneling, chandeliers, a grand staircase overlooking plush sofas and lovely carpets. I sit by the fire when it's cold and you can get cocktail service there. Even though I live here, I take a staycation in their lobby at least once a month. Fun place to meet a date or family. Rooms are well-appointed, but not as special as the lobby. more

disappoinyed 7/5/2010

for the last five years me and my husband and children been spending birthdays, anniversaries at the Benson Hotel but with the last experienced we had this year we will never go back at the Benson Hotel.With a big surprised when we checked into a room we smell moldy room, I opened the window and saw a big hole on the drape, went to the bathroom and I was shocked and asked my husband what happened with the Benson Hotel, Motel 6 is better we found mold in the corners of the tub, then when we were ready to go sleep more shocking because our sheets were so wrinkled, we never experienced this at the Benson Hotel. Pros: wrinkled sheets,moldy tiles Cons: motel 6 is better more

Poor brunch service 3/30/2010

My hubby, 12 yo and infant strolled down to the hostess podium and waited about 4 minutes before someone acknowledged us. The host asks if we have reservations and I informed him we did not. He informed us it was brunch and we said that was fine. He looked at us like we were crazy. Granted we were wearing jeans and had nice tops on (several people in the restaurant were also wearing jeans) but we got the impression that we weren't stuck up enough to eat there. The hosts made us wait 15 minutes (the restaurant was half empty) before seating us. We sat at our table for about 5 minutes. During that time the wait staff acted like we were invisible. We got up and left. Cons: Poor service and communication skills more

Overrated, Overpriced 10/30/2009

I recently had out-of-town visitors - as my loft is too small to accommodate them, I reserved two rooms at the Benson Hotel for them to stay in. These are dear friends of mine and I wanted them close to me and I wanted them to be pampered. Pros: Nice lobby and location Cons: Small rooms, stuffy service, poor value more

the benson is a dump 9/29/2009

this hotel is a dump my recomendation stay at another hotel for your own sake Pros: nice lobby Cons: filthy hotel dirty rooms terrible service more

Brunch Perfections 6/8/2009

I've never been to a better brunch, including the Hilton in SF that was supposed to be the best. Large selection of seafood, outstanding Eggs Benedict, best waffle syrup I've ever tasted, endless champagne and orange juice, and their creamed potatoes are to die for. Pace yourself!! Pros: Huge Selection, Attentive Wait Staff, Elegant Cons: Not Hungry for a Week more

Horrible service for Christmas Dinner 12/25/2008

We had family in town for Christmas and were so excited to bring them to the Benson for Christmas dinner. We heard the Jazz piano player was wonderful (which she was) and the holiday decorations were beautiful (which they were). Sadly the service was horrible and the food less than mediocre. We had made reservations in advance for dinner in the lounge. We sat down wondering if we were in the wrong place and inquired with our server. We explained we were there for Christmas dinner. For some reason she was immediately rude and did not want to share a wine/beer/drink menu. In addition she did not want to be bothered explaining the set 'Christmas Dinner' with us. So, while we were figuring out the menu for ourselves we asked for bread. She said she could not bring bread unless we ordered food first. (I could not believe this since we had already ordered and were served drinks, and we were obviously ordering dinner) We ordered soup, salad and entrees. Everything came at once. The crab salad was good as was the corn chowder. However, the prime rib (for $50) was not good. It was dry...like it had been sitting under a heat lamp for hours.. Huge waste of money! Still, the most disheartening part of the whole experience was not the food, but the waitress. She was beyond rude. She totally ignored our table. We could barely even get her to give us the time for our check. Too bad for her and The Benson, because it was Christmas and we were more than ready for spend a few more dollars on drinks and dessert. We finally got our check and had to request someone else process it as she continued to ignore us. Without a word we left a 10% tip and walked out the door. I have heard great things about The Benson, and I know it has a wonderful history in Portland. Unfortunately, I will not eat there again nor would I recommend any family or friends to eat there. I know it was only one experience...but come on, it was Christmas. more

White glove service all the way 11/27/2008

We attended the Sunday brunch and loved it! It was 5 star quality, service and food. The cheese selection was to die for, the fruit was fresh and flavorful. The eggs benedict was one of he best I have ever eaten. My companion had an omelet made which they described as perfection. The entree selections were tasty and different like beef tips in wine sauce and a seafood pasta. The breads and desserts were all freshly baked and delectable and a wide variety. The drinks never went dry because the service was friendly and quick. Go the next Sunday you want a relaxing, wonderful and special experience. more

Wedding Brunch Bomb 11/11/2008

My friend held her wedding and subsequent brunch at the Benson. Brunch was horrific at best. 1 server for 24 people with a horrible back waiter. Server yells asking how many mimosas/bloody marys throughout the entire brunch. I told the Benson event coordinator that some water upon arriveal would be nice. Nothing happened. I told the front desk manager that our concerns about the horrible service were not being addressed. She sent the food and beverage manager. After 15 minutes and more yelling by our server the F&B manager arrived. He said "I just got here" after I explained all my concerns. Sorry for your lack of internal communication but that's not my problem. There should have been another server or at least a professional one. It was like Denny's servers in fancy clothes. I manage restaurants and was shocked at the utter lack of concern that management demonstrated. Food was okay. My over medium eggs were over easy. Those who got eggs benedict were surprised to find hard poached eggs smoothered in thin layer of hollandaise sauce. Food was warm not hot. There were no condiments on the table so after 3/4 of our meal was finished some hot sauce appeared. Hello Benson - maybe with the economy they way it is you should perhaps ask your staff to be a tiny bit professional. Your F&B manager did absolutely nothing to remedy the situation! Perhaps your staff shouldn't yell in a private room - maybe walk around the table and ask people what they would like (like a normal restaurant), if your servers suck-coach them! It's a reflcection of your poor management! Don't hold any special occasion there unless you want an auctioneer on your most special day! Pros: Rooms are nice Cons: Service, Food, Management, Service more

Good Brunch! 6/16/2008

I went here for brunch with my family and ti was delicious. The desserts are to die for. And the selection of food is endless. Fabulous Salmon, great sushi and all the regular breakfast selections. I wish they had an Egg's Benedict station to order - but that is because it is my absolute favorite dish. I can't say anything negative except it is a large hotel chain-type atmosphere and ,eave a bit to be desired for personality in service. A really classy bloody mary bar may be an interesting addition to this great brunch. Pros: Delicious Brunch - Creative Items more

BEST hotel in town 6/4/2008

Love the rooms and service provided, just wish we could have stayed longer. I love the fact that you are greeted at the door, your car is parked for you and then retrieved when you are done. The suite we were in was very spacious....loved having a seperate room from the bedroom and a large two vanity bathroom. You can tell everyone takes pride in their hotel, their place of employment. Pros: luxurious beds, quiet rooms Cons: jacuzzi tub would have been nice, not many restaurants within walking distance more

Truly bad experience 2/26/2008

Beware when purchasing room on priceline. Upon arrival we were told that the hotel only had smoking rooms available for the evening. It turns out this hotel is one of the few that forces priceline buyers to stay in smoking rooms(they opened the rooms up to priceline after all non-smoking rooms were booked). The smoke smell was so strong that we had to sleep with our window open and listen to all of the loud bar goers outside. The beds are memory foam. If you are not accustomed to these beds they are extremely uncomfortable. I barely slept a few minutes. The rooms look like they are falling apart. The wallpaper was peeling, the carpet was stained, and the rooms were extremely outdated ( like a 70's version of a colonial style). I was excited to stay in a historic hotel, but after my experience I would not recommend this hotel to anyone. Pros: location, lobby Cons: mattresses, smoke filled rooms, noise from outside, impersonal staff more

Best Dog Friendly Hotel 3/14/2007

This a great hotel, friendly service and dogs welcome, they even have dog beds with the Hotel LOGO on them, is that cool or what. Treats were delivered as well with a dog dish. They also will bring a Gold Fish to your room, I guess to keep the dog happy. more

Historic setting, great location 10/29/2006

The Benson is a beautiful hotel in a very centrally located part of town. Forget your car because the valet service is $25 bucks a night, and walk to Burnside, just 2 blocks away, where all the action is. The rooms are small considering what you pay for one, but the beds are comfy and the bathrooms are elegant. They have a great New Year's bash in the lobby downstairs, but it's more formal than most Portlanders like to be dressed. Two great restaurants are right at your doorstep here, El Gaucho, a premiere Portland Steakhouse and the London Grill, another very nice place. The service at the Benson is great, from the valet to the front desk personel. The made to order breakfasts in the morning are nice if you dont want to wait for food in a restaurant, but arrive cold and are not very good for the 12-15 dollar price tags they carry. Pros: Historic and beautiful, really great location to downtown Cons: overpriced for what you get more

Classy, and close to everything 4/2/2006

When your with Mom and Dad you just go with the flow. fortunatly, we were at the Benson Hotel, it is close to lots of clubs and bars for the grown up kids to hang while the folks wander the streets of P town. Great service, super breakfast in their restaurant downstairs. Pros: close, service, restaurant more

coming back 3/17/2006

Been in this hotel before and came back for pleasure, lobby is great, unfriendly front desk but bellman great. Rooms are better than the first time we stayed @ The Benson, no more moldy tiles what a turnaround. Promised will never stay here before but now we definitely coming back more

Great piece of history 3/17/2006

Loved the spacious lobby. Staff very friendly. Great location. The best Sunday brunch I ever had!! more

Expensive and TIRED! 1/13/2006

We booked a romantic suite for New Years and it came with ripped carpeting and tired furnishings. The turn down service left our bed rumpled and the radio was left on playing rap music. For the $399 price, you would expect a cleaner, more comfortable room with intact carpet. Terrible. Truly a disappointment. more

King of Classic 3/24/2005

By far the most elegant hotel lobby I've ever seen! A time travel back to the old days of grand elegance: huge, wood walls, enoumous staircase, classic lobby bar, rooms are clean and with great decor. parents stayed her last weekend and they were very impressed: felt like a vacation, not just a hotel room. location is key: smack dab in the middle of down town so there was tons of activity and things to see/do. Staying here you'll get a real taste of Old Portland. Pros: Class, Elegance, Value more
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Menu for Benson Hotel




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Owner Message

  • The Benson Hotel in Portland has graciously welcomed celebrities, CEO's and U.S. presidents. Now it's your turn to discover the timeless beauty of our AAA Four-Diamond landmark, featuring Italian marble floors, Austrian crystal chandeliers and Circassian...

Editorial

  • The Scene
    Lumber tycoon Simon Benson built the hotel in 1912, using only the best materials for the lobby: Austrian-crystal chandeliers, Circassian walnut walls and Italian marble floors....

  • 3/8/2005 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri Open 24 Hours ; Sun Open 24 Hours ; Open 7 Days
  • Payments:

    Discover, Diner's Club, Visa, Master Card, American Express
  • Neighborhoods:

    Neighbors West - Northwest, Downtown

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