I can't believe the other review, My parents always had there watches and jewelery repaired by Mr. Bennett, and I started taking my watches to him once I was old enough to have a nice watch. I bought my wife's wedding ring from him too. He has always done a great job on all of our repair needs. He always welcomes all his customers w/ a smile, and you are instantly at ease with him. All repairs are done on site and you know who is working on your item.