To sum it up, my friend told me that it looked like I had tried to cut my hair myself.
I have long hair, I asked them to cut lots of layers, with the shortest layer being no shorter than my chin. So what did they do? picked up a chunk of hair, lifted it up, chopped it, and basically left it at that. So, by ""layered"" hair, I guess they thought that meant two layers: chin length, and long.
Worse, it is not even symmetrically cut, so that when I wear my hair up it looks like I have a bob on only one side of my head.
I asked them to fix it, saying that they cut only two layers when I asked for lots of layers. She responded with ""you told me you wanted bangs to here?"" indicating chin length. Um, that's not AT ALL what I asked for!!
I should have known it was going to be a bad cut when they wanted to wash my hair without even discussing what I wanted. I had to ask them if I could explain what I wanted first. And after I explained, she decided she would just go ahead and cut my hair dry!
It was so bad that I am going to shell out mega bucks to have someone else fix it.
seriously, don't go here.