Bella Luna is the biggest disappointment in a restaurant that I’ve experienced in Wichita! My friends & I went for our lunch break after calling ahead to reserve a table. When we arrived at the specified time, we found our table had been given away to seat two people. We had to wait for over half an hour, while the couple at our table waited for their bill. Once seated, we were not brought water or given any service for another 15 minutes. After finally being able to place our order, we waited again for a considerable amount of time before our orders were brought to us. One order was wrong and had to be sent back. Our drinks were never refreshed and we waited for another very long time before our bill was brought out - a little office luncheon celebration turned into a 2 ½ hour ordeal!
I had to return to the restaurant for two days in a row to correct an over-billing error on the bank card I used; the young female manager was very haughty, rude and disagreeable.
For incompetent service and mediocre food, I’d give this place a “10!”