Bought a mattress & box springs. Delivery guys left it in plastic & hauled A$$. When we opened the plastic, found the box spring had a cut on top but kept it because it was needed ASAP. Delivery had taken 2 weeks & cost $99.00 even though we live close to the Humble store on Hwy.59.
Bought a new living room set & 1 nightstand. Delivery guys again tried to dump & run but this time I stopped them. When plastic removed from nightstand, 2 big chips of wood missing on front. So driver gets out a marker & colors over the missing chunks & says ""there, good as new."" Ugh, isn't is new?"" Love seat had a worn place on arm where fabric meets wood, no padding under it so material very thin & rubbed & looks like ti will give way any second. Sofa had a cut on top of arm from box cutter. so I called cust. serv. before driver left. They said to keep the set & they would exchange it for another set. One more week goes by, another set arrives & these are in worse condition than the 1st set. Back of sofa had missing material & you could see where it was stapled, staples sticking out! Rubbed place on this love seat even worse than 1st one so I refused sofa & love seat & kept the original set. RUDE delivery men, said to me""some people just want everything to be prefect."" Well, YES, when I am spending money on new furniture, I DO expect it to be perfect! Tags on sofa & love seat didn't even match. Had I sent the 1st set back (left the tags on), it would have been shrink wrapped again & sent to the next person who bought it. When you lean against the sofa, the wood arm creaks! In the store, 5 customers were there saying their furniture had arrived broken & damaged. They NEVER tell you there are no refunds, just ""sign here"". What you are signing is saying there are no refunds, you can choose something else, but never a refund. Very poor quality junk furniture, no customer service. I doubt this garbage will last 6 months. I will never buy from them again. And the worst delivery men I have ever seen. Left my storm door & front door open, left trash in my house & yard & balls of tape on floor & scratched my wood floors when putting the PLASTIC legs on sofa & love seat. I kept asking them to please set it on the area rug & they just ignored me. Bought the warranty for fabric stains & have been waiting 2 weeks for the kit to clean the stains, just keep saying 'it hasn't come in yet, we'll call you."" Not holding my breath.