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Becker Automotive - Durham, NC - Reviews page 1 - Judysbook

Becker Automotive

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2711B Hillsborough Rd
Durham, NC 27705
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(919) 286-3442
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Main categories:

Auto Parts , Auto Repair & Service

Related categories:

Automotive

Reviews

( 5 )
( 1 )
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( 3 )

Best

They took my Volvo right in, fixed the convertible roof quickly! Very impressed with their service AND their ""personal touch"". Would highly recommend Becker's! (Thanks Frank!)

Worst

LOOKOUT This place was recommended to me by a good customer of theirs from a few years back. Maybe they were good then but I took my car here because it was leaking oil. They char...

Editorial review from Citysearch 9/11/2013

I've been a Becker Automotive customer for 15 years with 3 cars, the latest one a 19 year old 940. I wouldn't keep those Volvos this long if it wasn't for the help I've gotten from Neil and Frank over those years and can recommend them completely! more

very bad experience 3/23/2012

LOOKOUT This place was recommended to me by a good customer of theirs from a few years back. Maybe they were good then but I took my car here because it was leaking oil. They charged me $2270 to fix it. The following week it was still leaking just as bad. Since we had trusted them, and for the money, it ended up running with the oil empty no doubt causing damage to the engine. I took it back and they said it would cost me another 1000 but they would do me a favor and only charge me 880. They said it was something that could never have been forseen and the risk was never identified. I am now going to pay my lawyer in order to get any kind of compensation. I wish I had never gone here things are so much worse now and I am out lots of money with a broken car. email me at michaelwyoung@hotmail for more details more

awesome service! 11/8/2011

They took my Volvo right in, fixed the convertible roof quickly! Very impressed with their service AND their ""personal touch"". Would highly recommend Becker's! (Thanks Frank!) more

no BS. Honest work 5/26/2010

If you own a Volvo, go to Becker. Honest, detailed, no funny business. In fact, if Mr. Becker can help you solve a problem over the phone, he'll walk you through it and allow you to avoid bringing it in. I've been taking my Volvo to them for about 4 years. Pros: experienced, honest Cons: not that many more

Bad experiences are Unusual 12/18/2009

Neil Becker has been servicing my old 240DL wagons for about 15 years. He is basically an expert and has never been anything but honest. He understands I'm not rich so he only does the work that is necessary. I have had 2 times in 15 yrs where I had to take the car back in because of a glitch. They aren't magicians, they're mechanics. If you've had a bad experience I assure you it isn't typical. I realize how hard it is to find a trustworthy mechanic and how put off one can be if a first experience is a bad one but it is also hard to read these extremely negative reviews knowing what I know about dealing with this business. You don't have to give it another chance but people need to know this isn't typical. I've had my car towed from Richmond to his Durham shop for repairs after being seriously ripped off by 2 Volvo dealerships there. Another thing to consider, Volvo doesn't make Volvos anymore. Maybe you bought a crappy car. Pros: Honest, Knowledgeable Cons: They're human beings? more

Never had any problems with Becker. Always get good service, decent prices. 12/18/2008

Neil Becker has serviced my roommate's Volvo 240 for the past 6 years. He and his staff work on Volvos almost exclusively and they know the little idiosyncrasies and problem areas in Volvos that it takes other mechanics hours and hours (i.e. MONEY) to diagnose. Neil is patient and helpful.\r \r Chances are if you call the shop you'll talk to Frank first. He's a little grumpy and curt on the phone, but don't let that scare you off. In person, he's a nice fellow he just doesn't waste time with small talk. \r \r I recommend Becker to volvo owners, particularly those with the older models that need frequent attention. Pros: Quick, accurate diagnosis. Usually quick service. Average pricing, but worth it. Cons: Nowehere to leave or pick up your car after hours more

Typical sleezy auto shop 8/21/2008

I have been bamboozled by this auto shop TWICE! On both occasions, I was told that my problem was one thing (and spent hundreds of dollars), only to have it break again shortly after and find out that my problem was really something else. On both occasions, the shop refused to refund my money. This last time, I had them ""fix"" my air conditioning. After two days, it was blowing only hot air again. When my husband went to complain, the mechanic's response was: ""If it was working when you drove away from the shop, then we did what we were required to do."" They also told me that two of my 18-month old tires were worn down (highly unlikely in retrospect). Unless you are looking for an expensive, short-lived fix or unnecessary repairs, avoid Becker Automotive. more

total bad experience 4/25/2008

I took my 89 volvo 240 to this service center based on the reviews I read online. I will never go back! My car was running rough and stalling at red lights. I took my car there and the next morning I received a call saying it was fixed. They installed an air mass meter. Upon picking my car up I noticed that is was running the same. The bill was way over 400 dollars for the installation which was all of two bolts as well as the ""new part"". I took the car back and they said it was a air intake gasket. Upon hearing this I took my car to another mechanic. The mechanic fixed my car for 80 dollars the pressure regulator had went bad. Th car ran perfectly. The thing that disturbed me most is that the mechanic who fixed my car told me that the air mass meter they installed was not new . It was used!! So I really got Hosed!!! more

Usually pretty good..... 10/3/2007

I have used Becker a few times, and normally the service has been very good. Last time though was odd in that I had an appointment, left the car with them, and after a week I still hadn't heard anything from them. I finally had to have the car back and so I dropped by and they had not even started on it. They explained things had been crazy, which happens to everyone. I was just surprised they hadn't called or anything. \r \r These guys have been great for only doing what is really needed. They seem very trustworthy. But my last experience caused some pause, and am not sure what is going on. Pros: They know what they are doing Cons: communication is a huge issue more

Great Volvo Service 5/25/2007

As the second reviewer for Becker Auto., I also have a 99 S70 that has received great maintenance work. From oil changes and diagnostic checks to exhaust and seal jobs, the Becker crew has truly been honest and fair in their assessments/work. If you only go to large dealerships, you might want to think about a place like Becker as an alternative. Pros: Good people that specialize and know Volvo's more

Becker Automotive Volvo Service 4/4/2007

I found Becker Volvo to be to be extremeley knowledgeable, fair and professional when I needed service on my 1999 S-70. I highly recommend them. They even transported the car to the Burlington Volvo dealer when Warranty work had to be done. more
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Editorial

  • Auto shop provides maintenance and repair work only on Volvos made since 1976; slight body work available.

  • 8/15/2005 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Thu. 7:30am - 6pm;Fri. 7:30am - 5:30pm;Sat. - Sun. CLOSED
  • Payments:

    Discover, Master Card, Visa
  • Neighborhoods:

    Old West Durham

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