I purchased my used 2007 Xterra there listed as an SE. We were concerned when we purchased it that there was no SE on the back but they told us that it was an SE and maybe the parts had just been taken off. After doing research after we got home with the car, we found that it was not an SE. It was an S with some upgrades so it looked like the SE, but did not have things that were standard on the SE like fog lights, leather steering wheel, sunglass holder, lighted vanity mirrors, and more. We went back in the next day to finish paperwork and complained about this. We were able to negotiate getting them to install fog lights (most important feature of SE that we wanted) and knocking $500 off the price. We were told someone would call us when the fog lights were in for install. We took the car in for the fog lights and they installed aftermarket, not factory lights, which would be ok except that the way the button to turn on the lights doesn't fit the panel where they are supposed to go so they just stuck the switch on with sticky tape that had fallen off by the time I got home. So basically I have this switch that is just hanging off my car panel. Also, the lights are reversed so the green light means they are off and the red light means they are on (it took people constantly flashing us to realize this). The paperwork for service says ""if you don't think you'll give us a 10 on the survey, call ... Your satifaction is our number one priority"" I called the number twice and sent a fax. I have not received a call back. Today I realized that the payoff amount they were supposed to pay for my trade in was different than the contract so they owe me $421. However, I have made 2 phone calls to talk to someone and again no call back. The service is terrible. I will never use them again.
Pros: reasonable prices
Cons: no service