I came here many times and spend a lot. I mean A LOT.
The only reason I came here was the laser hair removal, which is good, and they have good specials going on. I have Rimma doing my full body laser hair removal and she's just wonderful. She is very caring and gentle and does a great job. I highly recommend her for the laser. Full body is about $500.
Today I had another laser and after that decided that I should treat myself if I am in a spa anyway. I've been such a good girl and wanted to have a beauty and stress relief day. So I got a Swedish massage, mani/pedi, facial, and a haircut. This ended as the worst Spa experience in my life.
The massage was OK, pretty relaxing, with scrub but I've had better. For $80 I expected a better massage thou.
The mani/pedi was great. Dana was doing my pedi and I am very happy with the result. Spa pedi $25, Mani $8
The facial with Tatiana was not good. She was not gentle with my skin and was using the sponge like she was cleaning her kitchen sink. $80. I've had a better facial done for much less money.
Sophia did my hair and THIS IS THE WORST HAIR CUT I've had in my life. I have a waist long hair and asked for layers but keep the length. She took 10 inches off and now I have a shoulder long hair. She asked another guy to do my styling, I don't know his name, but seems like it was his 1st day holding the hair instruments.
I initially wanted to have a hair cut by another stylist, an older gentleman. I saw how he was cutting a client's hair: he had skills and more important passion to his work. But he had other appointments, and the administrator recommended me another person. She literally said that Sophia is the best hair stylist she had seen. Well, she lied.
But not the service in the Beauty and Youth Spa made me angry. No. The administrator, an older lady, which name I don't know, showed the most unprofessional behavior ever.
When she saw that I was unhappy with the result, she started arguing with me, and instead of trying to calm me down, she said it was my own fault of not looking after the stylist. She said I had shorter hair when I came in (I had to show my picture of how I looked Before as a proof).
Then she said I didn't explain well. Then she said "well, we give you the best customer service, and the lowest prices, so you have to pay, and stop giving me an attitude". I said I would not pay for the bad hair cut and styling, and that I am ready to pay for all the other services, she said "No, you have to pay, I like your hair cut, you're just needy, so you pay". I said that the bad hair cut and her mean behavior ruined my relaxed day after the massage, mani/pedi, and etc, and she said "So if this can ruin your day, you're just stupid". How's that for a customer service???
Another staff lady said that she should not charge me for the cut and styling and should give me a gift card bcs I am a good client but the administrator told her to shut up.
Finally she said "Ok, don't pay for the cut and styling, we don't need your money and won't get poor without those $55".
You don't need my money??! OK. You won't see me anymore.