I scheduled (2 days in advance) mani & pedi for 5 people on a Sunday afternoon. I asked if they could accomadate all 5 as it was a birthday....I was told yes...This is how it went....one person did 3 pedicures. and 2 techs did the other 2. The guy who did the first three did all of them within one hour. We sat with cold water waiting, although they did change it once. One person had a basic which took about 20 minutes..The second got a 30 pedicure + $5 for a razor cut and it took all of 20 minutes...I got a delux with 2 massages, hot rock treatment, a masque etc etc...It was $35+ $5 for razor cut...That one took all of 17 minutes....I was somewhat shocked that it was no more than a basic that he put some extra stuff on and wiped it right off (maybe that was the masque) the hot rock was once down each leg one time...The other mani pedi for a child was fine. My daughter who was turning 21 had another person do her pedicure who did 2 peoples nails while doing the pedicure..she would put her in water and leave 5 minutes - then add something and leave another 5 minutes..this is after not starting hers until the rest of us were almost done...I had a fill, that is now chipping 3 days later - that took all of 15 minutes...My daughter wanted a mani with shellac and since it starting getting very busy, they told her to just get the shellac...it looked terrible with out the manicure...the other 3 manicures were fine...what i realized was they had some groupons going...it got very busy with groupon customers....I felt they were very nice and did thier best - but for $260 + tip, it was not such great service.... sorry, but it more or less was not a great experience...when i told the owner that my $40 took 17 minutes, she said she would do it herself next time...If they really could not accomadate us, they should have said so and we would have gone elsewhere.