I had a new AC unit put in by Bean Heating and air 1 year ago. It has broke down 4 times in that one year. You try to call, and you get their manager Alan on the phone that says ""we can get you on the schedule some times, but it want be that quick because you call a lot"". How stupid can one be....of course someone is going to call if they have a block of ice on their AC and it is 90 degrees in their house. If I wanted it 90 degrees, I would have saved $5,000 and not put a new AC in.\r
I still have not heard back from them, and I have called Baileys heating and air in Ringgold. Go figure, they were nice and said ""we will be there at 8am"" (it was a shock when they did not say we will have to work you in on our calander etc...you would think the manager for bean heating and air would have know their schedule).\r
Do not get me wrong, I have meet Mr. Bean, and he is a nice guy. He just does not have the brightest people working for him, and their customer service is very lacking. I still have a labour warrentee with Bean, but I would rather pay someone to come and fix it right.
Pros: gave me the best deal on a new ac unit
Cons: ac unit keeps breaking (i quess you get what you pay for)