The last 6 months at this place have been brutal. The office staff's favorite line seems to be "we've called someone about that." My wife and I have contacted maintenance and the office every week for the last 6 weeks regarding the lack of hot water and water pressure in building 33. We've been told a "gasket is broken" but nothing has been done about it. We were told to let the water run for 20 minutes or so and it should get hot. When it came to the pressure, we were told to try showering at different times. No matter the time of day, we get no pressure. More than once it has been to the point where we literally couldn't shower. We haven't had hot water in our sink in 6 months. The issue was finally resolved in the last week.
Yes, the property has a gym. However, it is poorly kept up at best. Treadmills are often broken, remotes for televisions go missing. The age restriction is never enforced and causes many issues with regards to equipment abuse. The property is gated. Yet, for the entire winter, the back gate was broken as someone had driven through it and was never fixed. They replaced windows...incorrectly. Beyond requiring entrance to the apartment to install them, they needed entrance three additional times to fix mistakes. Worse, the new windows are DECIDEDLY drafty and have caused a 20% increase in my heating bill year over year for the last 3 months. They've decided to install FIOS, which is great. But the technician stopped in one building and has not returned. Residents are required to have parking stickers, but nothing is done to illegally parked cars and visitor cars are not tagged by security any longer.
All in all, from the day we moved in, things have progressed steadily downward. We bought a house and that is the ultimate reason we are leaving. That said, I can guarantee we would have been looking elsewhere to rent if this were not the case. As an update, they eventually did the right thing and we were not charged a fee to move out.
Pros: Location, Appearance, Safety
Cons: Highly Priced for area, Pet rent, Slow to respond, Hot Water