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Bay Boat Rentals Inc - Long Beach, CA - Reviews page 1 - Judysbook

Bay Boat Rentals Inc

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186 N Marina Dr
Long Beach, CA 90803
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(562) 598-2628
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Main categories:

Boat Dealers , Boat Rental

Related categories:

Sports & Recreation , Boats

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Bay Boat Rentals Inc - Long Beach, CA
Bay Boat Rentals Inc - Long Beach, CA
Bay Boat Rentals Inc - Long Beach, CA
Bay Boat Rentals Inc - Long Beach, CA
Bay Boat Rentals Inc - Long Beach, CA
Bay Boat Rentals Inc - Long Beach, CA
Bay Boat Rentals Inc - Long Beach, CA
Bay Boat Rentals Inc - Long Beach, CA

Reviews

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Best

Seriously, the owner of Bay Boat cares so much about the customers it's incredible! We celebrated my Mom's b-day and had our friends come to surprise her. They were so caring abo...

Worst

Family in town good weather lets rent a boat and Picnic. I rented a block of time 6 years ago from these guys and all was well. I checked the reviews and yes the calls are not r...

Bay Boat Rocks! 10/7/2011

Seriously, the owner of Bay Boat cares so much about the customers it's incredible! We celebrated my Mom's b-day and had our friends come to surprise her. They were so caring about her having a great time from start to finish. Irene and her staff are AMAZING! There has been an ownership change and you can't believe how much the crew care about getting you on the boat assisting from start all the way to putting your stuff in the car when you are ready to leave. FIRST CLASS treatment and who doesn't appreciate that kind of service!? We will be back for the holidays to enjoy the lights. We do this every year but the service this time has improved incredibly. I sure felt like a VIP! more

Bay Boat Rentals Long Beach CA 9/26/2010

Family in town good weather lets rent a boat and Picnic. I rented a block of time 6 years ago from these guys and all was well. I checked the reviews and yes the calls are not returned,but I live close by so a quick visit is simple. The boats are not in great shape ,but I don`t mind a tear or two in the seats. Well we go out and have fun for 2 hours except that after 90 mins the boat dies. We call the company and Oscar says what number boat. Oh that happens all the time,you just turn it off and wait 2 mins then it will work. The girls get nervous as we drift into the parked boats. After 2 mins it starts and we head back at a reduced speed ( all it can manage at this point). We get close and it dies again this time the old technique does`nt bring her back to life,but the wind is on our side and we drift in. Oscar takes the rope then disappears. He has to go tow a dead boat in. The girl in the office is unable to help and is clearly embarresed as she is dealing with another customer who`s boat had to be towed in. She directs me to her boss Oscar who is not there. Ok we`ll call as the other customers is happy to be dealt with over the phone so am I. No returned calls for a two week period then Oscar answers the phone. I ask him what he can do for me as I cut the trip short 20mins. He argues and I simply restate my question. That comes out of my pocket is his reply. I restste the question. More complaints from Oscar but after I ask my question again he relents and say he will pro-rate 20 mins; I thank him and we end the call. He calls back imediately and says he`ll send a check for $14. I quetion his math bearing in mind the $85/hr rate and help him arrive at $28.33. I thank him and he says You cannot rent from us again. I thank him. I give it two weeks before I call asking when I can expect the check. I get a call back. The Boss says you will not recieve a refund ! Ok it`s not the money, clearly $28.33 is not going to make a great deal of diffence. The promise to refund and the U turn after the service we recieved leaves a bad taste in the mouth. A simple call to the credit card company will be quite satisfactory. Looking at the Duffy Boat web site I see these boats have an expected rental life of 3 years. When I rented 6 years ago these boats were near new. It appears that rental use is very hard on the boats and that these boats have not been renewed recently. They are not cheap and times being what they are I can see why they are old. Still cleaning the bird poop off the boat can`t be that costly and the torn screens allowing multiple birds into the boats makes a mess. We still enjoyed the boat ride right up until it died. A quick look on Craigslist found a private Duffy boat owner who rents his boat cheaply and it`s clean too. Boats are fun so do your research and make your choice more

But a reservation is supposed to HOLD 1/5/2010

We love getting on a Duffy and cruising the canals. We've rented from Bay Boat about half-a-dozen times and loved it every time...until the day after Christmas, when we made our reservation and showed up with 8 of our favorite friends and 2 ice chests...and there was NO ONE IN THE OFFICE! We waited for 45 mintues for someone to show up, we called...nothing. We finally got some guy on the dock to just give us a boat. It was a horrible and embarrassing situation. In follow up, we've since spoken to Bay Boat Rentals and they promised us a 2 hour credit on our next visit...but that was over 10 days ago and I've not seen a thing. Pros: Love cruising the canals! Cons: Poorly run business! more

Water Cruise Vacation! UR the Captain!! 4/4/2007

I loved this! My sister lives in Long Beach and has been talking to me about how fun it is to take a Duffy boat out around the bay, Naples, & Belmont Shore. You can bring your own music (the boats r equipped w/a CD player), your own wine/beer & food and have a blast! If you pre-purchase 15 hours it's only around $30 an hour. So worth it if you live in the area and need a sea fix every now and then. If you purchase individual hours it's about $70 an hour. Holidays are super busy they tell me, so reserve your boat in advance if you plan to boat on a Holiday. After 2 hours tooling around the bay i felt like i'd been on a weeks vacation! Too much fun! Be advised, there are no toilets on board...the ONLY downside. more
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Additional information

  • Hours:

    Fri - Sun, 8am - 5pm; Mon - Thu, By Appointment Only
  • Neighborhoods:

    Belmont Shore

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