First off, David is great! He is always friendly, helpful and so dialed in. Standing around, talking to David is like sitting around with a great musician listening to him riffing on a guitar. The man jams! He is always interested in what project you are working on and always has great suggestions. He always is helpful and never makes you feel like you are interrupting him. He takes his time with his customers and is obviously passionate about his business. I enjoy his emails and always find something interesting when reading them. His staff is always friendly and helpful, going out of their way to help. I grow a huge organic garden every year and buy the earth mix to add to my soil with great results! Last fall, I went there to purchase some pansies and mentioned to the woman who was assisting me that I had purchased all of my tomato plants (about 15 varieties, over 36 plants) earlier in the year, in the spring after starting my own seeds in February, planting them and then, that night,, getting 2 1/2"" of rain, followed by low 30's temps the next day. She was sympathetic to my frustration and then was very interested in my feedback on which plants I liked, didn't like, which produced, didn't produce, etc. I liked that she actively sought my feedback on how their plants did for the season. The interaction and personalized service, advice, and knowledge at Bates is something never found at big box retailers which is why I always recommend Bates Nursery.
Pros: Always helpful and informative!
Cons: Trying not to buy everything in the place