Once again, after a horrible first experience, I figured I would try Bassett again. Have to admit, they make beautiful stuff but you did get sucked in by the salespeople assuring you that everything has ben changed and there would be no problems....WRONG!!!! After getting only half the order, which I had to pick up instead of having delivered because of poor delivery schedules, I still have not gotten the rest of the order. What a joke this is. I paid over $7,000 using their ""6 months same as cash"" policy and I still have to pay even though I don't have all the furniture. Plus, I have not even been able to get my delivery charge of $90.00 refunded yet. It has officially been 11 weeks, after being told 4 weeks, and I still keep being told that it will be one or two more weeks for the rest of the furniture. Do they have to personally go out and saw down the trees to make this stuff or what.? I have to admit that the customer service has improved a little bit, but the delivery stinks and the people working at the delivery warehouse are very rude...they act as if you are putting them out because you are picking up the furniture. Hello, I pay your salary by buying your stuff that never comes in on time. My best advice...if you can wait for it, the furniture is very nice and does carry that ""Bassett"" name but if you cannot wait, you are so out of luck. File a complaint with the &&&, that is the only way you will get any kind of resolution. Try Haverty's or Home Comfort, they have comparable furniture and are way better on customer service and top of the line when it comes to delivery. Buyer beware.
Pros: Well made furniture, great selection
Cons: Poor delivery, poor time frame, slightly below average customer service, rude employees